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This online course focuses on a structured approach to problem-solving. Emphasis is placed on using a step-by-step problem-solving methodology for root cause analysis. Students will learn how to apply the problem-solving process, when to apply it, how to create quality tools and when to use each quality tool. Students will learn how to create a clear problem statement to begin solving problems...

This online course focuses on the principles of quality management as practiced in Total Quality Management (TQM) and outlined in the ISO 9001 standard. Students will learn about the definition of quality, the philosophies of leading "quality gurus" such as W. Edwards Deming, Joseph Juran, and Philip Crosby and the guiding principles that represent the foundation of Quality Management. Students...

Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By...

Today more than ever, leaders need to be creative and critical thinkers in order to deal with all aspects of organizational, strategic and societal situations or environments. This course will build on the knowledge and skills covered in the previous courses. You will learn how to think creatively and critically in order to apply those skills to roles in the organization, and professional and...

Sustainability in business is often related to profitability. Organizations now need to incorporate practices that include a more holistic approach to the responsibility corporations have to their communities and the environment. Leaders need to assess the impact of the business in an ethical and globally sustainable way using measures such as Corporate Social Responsibility and triple-bottom line...

This course will examine the leader's role in the development and success of teams in the workplace. Leaders will learn the differences between a group and a team, analyze various types of teams including Self Directed Work Teams, and explain how coaching and mentoring skills assist team effectiveness.

Today's leaders are often called upon to implement and support the change process. They need to be able to identify and respond to internal and external factors that will determine when and what type of change initiatives are required. Environmental scanning, identifying trends, implementing and measuring successful change are all essential to developing and managing change to the benefit of the...

Leaders and managers need to know and demonstrate techniques for managing employee performance in order to increase productivity and organizational effectiveness. This course will focus on performance analysis, counselling, coaching, constructive feedback, conflict resolution, performance management systems and overall strategies for performance management.

Leadership today involves all aspects of an organization and multiple skills, duties and responsibilities. This course is designed to meet the needs of leaders in any organization who may be new to project management or who have not had formal project management training. This course provides the practical knowledge to start and complete a project successfully from a leadership perspective. You...

A Supply Chain is a network of organizations that are involved in the different processes and activities that produce value in the form of products and services in the hands of the ultimate customer or consumer. Operations Management is one of the three major functions of a business, along with Marketing and Accounting / Finance, and focuses on designing, creating, and improving goods and services...