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This course provides students with the opportunity to analyze the diverse workforce and consider the role of leadership in building inclusive workplaces in a globalized world. Various models of leadership will be examined with a focus on inclusive practices that build effective work environments. Students will explore the challenges in creating inclusion and reflect on their own values and beliefs...

This online course, offered through OntarioLearn, provides students with a basic understanding of the development of labour unions in Canada, and the practical skills needed to manage effectively in unionized workplaces. Historical, political, and legal issues affecting the industrial relations environment will be explored. Develop practical skills in collective agreement negotiation, contract...

In this final course in the Inclusive Leadership Practices Certificate program, the focus will be on going deeper into topics introduced in the first two courses and broadening the scope of our inquiry. Lessons will contain case studies and readings that illustrate barriers to inclusion in current and well-known workplaces. Students will be asked to think critically about inclusive leadership in...

In this course students will explore the retirement community's industry and structure, including the roles of government, health care systems, professional associations, and facility staff in the operationalization of facilities. Topics will include current issues and challenges, patient rights and advocacy, duty of care, funding frameworks and management of risk. This course is offered...

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the...

Students will learn the process of conducting a business analysis of a Festival including business planning, funding, fundraising, marketing and promotional strategies. Students will develop a business plan for a Community Festival to include specific recommendations on marketing and promotions strategies.

The statistical portion of the course enables students to use various types of graphics to present information. Students are also introduced to basic measures of central tendencies and dispersions for both sample and population. Students are able to use these basic statistical measures to make reasonable business decisions. Students are also able to use time-series and simple linear regression...

This course is for students who are new to desktop publishing and creating presentations. Students will be shown how to make useful business aids including brochures, letterhead, and business cards using Microsoft Publisher 2007, a desktop publishing program. Students will also learn how to take those business aids one step further by learning how to create a presentation using Microsoft...

Students will continue to build text and data input speed and accuracy required to meet multiple deadlines encountered in subsequent courses, as well as in today's business environment. Proper keyboarding and proofreading techniques will be reinforced. Intermediate word processing concepts and commands will be applied to the production of business documents including multiple-page memorandums...

Learn the seven principles of the Hazard Analysis Critical Control Point (HACCP) management system, and how they can help you to identify and control food safety risks. HACCP principles can be applied to every step of the food supply chain, across many different types of food businesses. The course begins with an overview of food safety regulations, including concepts and definitions. With this...