Program delivery note

Program delivery note: Fanshawe will temporarily deliver this program as listed under "locations" to the right of your screen or in the "+ more details" menu on mobile. Delivery format may change for January 2021 and onwards.

Get ready to embark on an in-demand, technology career with this IT program - 2021/2022

If you’re interested in what it takes to provide enterprise-level front line support, enrol in our Computer Systems Technician IT program. You’ll develop skills to manage and support users while supporting and liaising with other members of an IS team.

Experience

IT courses in our Computer Systems Technician program will provide you with intermediate knowledge and experience to support a multivendor environment, including:

  • Supporting operating systems such as Windows and Linux
  • Networking - switching, routing, WAN, wireless, VoIP support
  • Web server support
  • Supporting databases
  • Service desk management
  • Disaster recovery strategies

In addition to your newly acquired technical skillset, you’ll have the opportunity to gain excellent communication, problem-solving and teamwork skills through a variety of learning experiences that our IT courses provide. These combined skillsets are in-demand and necessary to support the complex, multi-vendor information systems of today.

Graduates

Upon successfully completing the Computer Systems Technician IT program, graduates will have the knowledge to explore several industry IT courses and certifications such as Cisco Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate (MCSA). Additionally, a graduate’s combination of technical and non-technical skillset makes them a desirable candidate for employers.

 
Chris Mattalo
Computer Systems Technician, 2014; Information Technology, Sault Area Hospital

“This program definitely helps you prepare for the workforce. The professors are very knowledgeable in their fields, which is why I would recommend this program.”

 

CTN2 program progression

Fall (September) start date

Fall Winter Summer
Start Level 1 Level 2 Level 3
Level 4 - -

Winter (January) start date

Winter Summer Fall
Start Level 1 Level 2 Level 3
Level 4 - -
 

Admission Requirements - 2021/2022

Admission Requirements

OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
- Any Grade 12 English (C) or (U)
- Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M) 
OR
Academic and Career Entrance Certificate (ACE)
OR
Ontario High School Equivalency Certificate (GED) AND:
- Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M) 
OR
Mature Applicant with standing in the required courses stated above

Note:
  • *Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
  • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

Recommended Academic Preparation

  • Grade 12 Business and Technological Communication (O)
  • Grade 11 and Grade 12 Computer Engineering Technology (M)
  • Grade 11 Introduction to Computer Science (U)
  • Grade 12 Computer Science (U) 
  • Grade 11 Information and Communication Technology: The Digital Environment (O)
  • Grade 12 Information and Communication Technology: Multimedia Solutions (C)
  • Academic and Career Entrance Certificate (ACE): Business or Technical Mathematics course and Computer Skills course

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
  1. Preference for Permanent Residents of Ontario
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
  3. Achievement in the Admission Requirements

Courses

Computer Systems Technician-2021/2022

Level 1
Take all of the following Mandatory Courses:

Group 1
BUSI-1156Strategies for Success1
This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.
INFO-1280Network-Fundamentals5
This course is part of the Cisco Network Academy and introduces the architecture, functions, components, and models of networks. IP addressing, Ethernet, media, and operations fundamentals are introduced. By the end of the course, students perform basic router and switch configurations to build simple local area networks (LAN).
INFO-1167Business At the Speed of Light3
Increasingly, technology is used as the underpinnings to enable a new global business model. This course explores the fundamental concepts of business as well as the technologies that are used to facilitate a new era of entrepreneurial opportunities. Students are introduced to the role of business and government and explore the various types of business, business & marketing operations, and financial resources management. In addition, students reinforce their knowledge of the subject matter through a series of case studies that explore the use of technology to solve business problems and enable new opportunities.
INFO-1247Applications & Databases4
As part of daily business processes, clients and IT staff must use applications and databases to produce documents for various purposes, execute business activities, and manage corporate data. Students will use the Microsoft Office suite to create documents, reports, presentations and manage email, and explore basic database design and administration. Through discussion and lab work, students will acquire the skills to create various types of documents, support client applications, and manage data.
INFO-1246Operating Systems-Windows 13
MCSA Certification preparation course - This is an introductory course focusing on configuring and maintaining Windows client operating systems. Using theoretical and practical approaches to install and upgrade the operating system, as well as to manage drivers, applications, network connections, resource access, create backups and use different recovery methods.


Group 2
TAKE WRIT-1043 OR WRIT-1034
WRIT-1043Reason & Writing 1 for IT3
This course will introduce information technology students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
WRIT-1034Reason & Writing 1-EAP4
This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence.

Level 2
Take all of the following Mandatory Courses:
INFO-3176Network-Routing & Switching5
This course is part of the Cisco Network Academy and focused on switching and routing operations, wireless local area networks (WLAN), and security concepts. By the end of the course, students perform basic network configuration and troubleshooting, identify and mitigate LAN security threats, and configure and secure a basic WLAN.
MGMT-3052Understanding Workplace Behaviours3
This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.
INFO-1248Data Centre Infrastructure3
This is an introductory course in data centre design and operations. Using theoretical and practical approaches, students will explore concepts such as equipment organization, power management, cooling, cabling and safety issues. In addition, students will learn fundamentals about physical server functionality.
INFO-3148Operating Systems-Windows 24
MCSA Server preparation course - This is an intermediate course which builds on previous knowledge of Windows Systems. Using theoretical and practical approaches to develop skills in an Active Directory environment. This course focuses on User, Computer and Server Management and basic network services such as DNS and DHCP.
INFO-1249Programming Fundamentals3
This is an introductory course in computer programming. Using theoretical and practical approaches, students will explore the structure, functions and logic of common programming language(s) popular in industry.
SRTY-1023Security-Fundamentals3
This is an introductory course to computer security. Using theoretical and practical approaches, students will focus on computer security principles, networking operations, protocols, encryption types and methods, as well as password security.

Level 3
Take all of the following Mandatory Courses:
INFO-1250Operating Systems-Linux 12
Red Hat Enterprise Certification preparation course - This is an introduction course to Linux operating systems. Using theoretical and practical approaches, this course focuses on core administration tasks in a Linux environment.
INFO-3150Operating Systems-Linux 22
Red hat Enterprise Certification preparation course - This is an intermediate course to Linux operating systems. It is recommended that students have a basic fundamental understating of Linux operating systems. Using theoretical and practical approaches, this course focuses on key tasks needed to become a full time Linux administrator.
INFO-3177Network-Enterprise Technologies 15
The course is part of the Cisco Network Academy and describes the architectures and considerations related to operating, securing, and troubleshooting enterprise networks. This course covers wide area network (WAN) technologies, quality of service (QoS), software-defined networking, virtualization, and automation concepts that support the digitalization of networks.
COMM-3077Communications for IT3
This course, designed for students who plan to work in the field of information technology, focuses on professional written communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing organization, grammar, style, clarity and tone are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the workplace.
INFO-3152Automation for Information Systems3
This is an intermediate course building on existing programming skillset. Using theoretical and practical approaches, this course explores creating and using scripts to assist in automating various front line IT administrative tasks.
INFO-3151Service Desk & User Support3
This is an intermediate course focusing on technical support. Using theoretical and practical approaches, students will focus on end user support of IT services; and providing efficient and effective support to clients in a manner that promotes recommended computer practices and reduces the risks of the issue recurring.
INFO-3153Business Continuity & Disaster Recovery3
This is an intermediate course in Business Continuity and Disaster Recovery. Using theoretical and practical approaches, this course focuses on the designing and building disaster recovery and remediation strategies as well as develop business continuity plans.

Level 4
Gen Ed - Take a 3 credit General Education elective course
Take all of the following Mandatory Courses:

Group 1
MGMT-3036Professional Development-Career Planning3
This course introduces the student to the nature and role of Human Resource functions in an organization, with a focus on the implications for personal career management. Human resources planning and processes will be explored through class discussion, research and case study, from the perspectives of the employer and the employee / job applicant. Work search skills and resume writing will be included, along with an individual career management project.
INFO-5147Network-Enterprise Technologies 24
This course provides students with the additional knowledge to support technologies in modern enterprise networks. Topics covered include user authentication techniques, controller based wireless networks, WAN and ISP connection types, configuration and support, secure WAN connections and remote user access over public Internet connections (VPNs), and Network monitoring.
INFO-3178Network-VoIP Operations3
This is an intermediate course for supporting VoIP telephony systems. Using theoretical and practical approaches, this course focuses on supporting end users within a VoIP telephony system. Students will apply basic front line troubleshooting and remediation skills as it relates to corporate VoIP systems.
SRTY-3010Security-Supporting the Edge3
This is an intermediate security course for supporting the edge networks. Using theoretical and practical approaches, this course explores the importance of secured edge devices, how to support various implementation strategies and assist end users as it relates to these systems.


Group 2
Take INFO-5148 OR INNV-1001
INFO-5148Technical Projects5
This is a technical projects course which builds on existing skills. Using theoretical and practical approaches, students will apply existing knowledge to complete technical tasks. Student will apply basic project management concepts and will need to demonstrate, present and defend their solution.
INNV-1001Innovation Applications3
Organizations and individuals need to be innovative to succeed in the complex and rapidly-changing global marketplace. In this course you will learn the fundamentals of innovation and how innovation applies to your discipline or field.Using this foundational knowledge, you will apply the novel and adaptive thinking processes and tools presented in the course to complete an innovative learning project in collaboration with other students.The project will be based on a real-world scenario with a defined scope as chosen by your professor. The project may involve external live clients and a multi-disciplinary approach.Throughout the course, novel and adaptive thinking skills as well as collaboration skills will be evaluated through self assessment.This course is designed to give students in certificate and diploma programs a foundation in innovative thinking.

Gen Ed - Electives
Take 3 General Education Credits -
Normally taken in Level 4

Program Residency
Students Must Complete a Minimum of 20 credits in this
program at Fanshawe College to meet the Program Residency
requirement and graduate from this program

Careers - 2021/2022

Career Opportunities

PC Technical Support, Network Installation and Support, Computer System Technician, Network Administrator, PC/LAN User Support, Web/Email Server Operator

More Information - 2021/2022

A Mandatory Mobile Computing (Laptop) Program
A Two-Year Ontario College Diploma Program
Program Code: CTN2
Campus Code: LC (LC - London)
September/January Admission
15 week terms
Academic Calendars available at www.fanshawec.ca/academicdates

Contact

School of Information Technology: 519-452-4291

Program Description

The Computer Systems Technician program is a two-year accredited Ontario College Diploma program which provides comprehensive training for students wishing to work in the high demand areas of workstation, server, application, network and security support. This program provides students the ability to think critically, solve problems and acquire new skills quickly.

Under the guidance of expert faculty, combined with the use of leading edge labs, the program emphasizes the hands-on installation and configuration of workstations, servers and networking equipment.  Students will also be expertly trained in current operating systems from Microsoft as well as Linux.  The program also focuses in on the installation and configuration of web servers, database servers, IT security, effective communication, problem solving and teamwork skills.

Upon completion of the program, and in addition to the highly valued Ontario College Diploma, graduates should have the knowledge and skills to take exams for the following certification, if they choose to do so: Cisco Certified Network Associate (CCNA). Graduates may also choose to apply the knowledge gained to prepare and test for other industry certifications, such as those offered for Microsoft, Linux and VMWare.

Other Information

  • Students in this program will be required to take an online general education elective in Level 4.
  • Students who successfully complete the requirements for an Ontario College Diploma from the Computer Systems Technician program and wish to continue in the third year of the Computer Systems Technology program to complete the requirements for an Ontario College Advanced Diploma must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.  Students graduating from the Computer Systems Technician program and entering the third year of the Computer Systems Technology program should be aware that co-op fees will apply and while students may complete one co-op term, students will not receive a co-op endorsed diploma. 
  • Graduates of the Fanshawe College Business Fundamentals Ontario College Certificate program who meet the admission requirements can apply to Level 1 of the Computer Systems Technician Ontario College Diploma program and may be granted up to three internal credits towards this program.
  • A laptop computer is to be purchased by the student which must follow program minimum specifications.  For information, please visit https://connected.fanshawec.ca/laptop-requirements/
  • A CONNECT lab fee per academic term is included in the Additional Program Fees stated in the Fee Schedule.  This fee helps cover costs associated with the delivery of the CONNECT mobile computing program.   
     


Learning Outcomes

  1. Identify, analyze, develop, implement, verify and document the requirements for a computing environment;
  2. Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools;
  3. Implement and maintain secure computing environments;
  4. Implement robust computing system solutions through validation testing that aligns with industry best practices;
  5. Communicate and collaborate with team members and stakeholders to ensure effective working relationships;
  6. Select and apply strategies for personal and professional development to enhance work performance;
  7. Apply project management principles and tools when working on projects within a computing environment;
  8. Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems;
  9. Assist with the implementation of computer systems and cloud solutions;
  10. Install, configure, troubleshoot, maintain, upgrade and decommission computing system infrastructures;
  11. Automate routine tasks using scripting tools and programming languages;
  12. Install and monitor a database management system in response to specified requirements;
  13. Provide technical support for computing system infrastructures that aligns with industry best practice.

Program Pathways

For information about Program Pathways visit www.fanshawec.ca/programpathways.

Program Details

More details

2021/2022 academic year: Refer to the More Info tab to view offerings for the 2021/22 academic year. Canadian students can start applying in early October for programs with Sep. 2021, Jan. 2022 and May 2022 start dates through ontariocolleges.ca.

Canadian Students

Start Dates
Locations
Availability

Full Time Offerings

2021 January
London
Open
2021 September
London
Open
2022 January
London
Open

International Students

Start Dates
Locations
Availability
2021 January
London
Open
2021 September
London
Open
2022 January
London
Open
Program Code
CTN2

IT Program Coordinators:

Jonathan van den Boogaart
Michael McNorgan

Delivery
Day Time
Full-Time
Credential
Ontario College Diploma
Duration
60 weeks

@FanshaweCollege