• Overview - 2019/2020

    If you're ready to focus your computer passion or hobby into a specialized and in-demand career, Fanshawe's Computer Systems Technician program is for you. IT professionals have never been more in-demand. Develop the skills needed to work in the exploding world of PC, networking and application support.

    You'll focus your skills on the installation and configuration of microcomputer systems and networking equipment. These skills are in demand at virtually every medium-to-large business in every industry. Learn all about current operating systems including Microsoft and UNIX, and understand installation and configuration of web servers, database servers and mail servers as well as security basics. Build a network and develop the teamwork and communication skills necessary to be successful in the business world.

    Plus, Fanshawe's partnership with Cisco Systems - the world's leading networking company - is your guarantee that you'll be learning about current, industry-leading technology.

    And when you graduate, you should have the knowledge and skills to test for certification as a Cisco Certified Network Associate (CCNA), if you choose to do so. You may also choose to apply the knowledge gained to prepare and test for certifications in CompTIA's A+, Network+ and Security +, and Microsoft Certified Systems Administrator (MCSA).

     
    Chris Mattalo
    Computer Systems Technician, 2014; Information Technology, Sault Area Hospital

    “This program definitely helps you prepare for the workforce. The professors are very knowledgeable in their fields, which is why I would recommend this program.”

    Program coordinator:

    Jonathan van den Boogaart
    Phone: 519-452-4430 ext. 4506

  • Admission Requirements - 2019/2020

    OSSD with courses from the College (C), University (U),
    University/College (M), or Open (O) stream WITH:
    - Any Grade 12 English (C) or (U)
    - Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M) 
    OR
    Academic and Career Entrance Certificate (ACE)
    OR
    Ontario High School Equivalency Certificate (GED) AND:
    - Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M) 
    OR
    Mature Applicant with standing in the required courses stated above

    Note:
    • *Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.

    English Language Requirements

    Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

    • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
    • Test of English as a Foreign Language (TOEFL) test with a minimum score of 550 for the paper-based test (PBT), or 79 for the Internet-based test (iBT), with test results within the last two years
    • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
    • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
    • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
    • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
    • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
    • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

    Recommended Academic Preparation

    • Grade 12 Business and Technological Communication (O)
    • Grade 11 and Grade 12 Computer Engineering Technology (M)
    • Grade 11 Introduction to Computer Science (U)
    • Grade 12 Computer Science (U) 
    • Grade 11 Information and Communication Technology: The Digital Environment (O)
    • Grade 12 Information and Communication Technology: Multimedia Solutions (C)
    • Academic and Career Entrance Certificate (ACE): Business or Technical Mathematics course and Computer Skills course

    Applicant Selection Criteria

    Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
    1. Preference for Permanent Residents of Ontario
    2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
    3. Achievement in the Admission Requirements
  • Courses

    Computer Systems Technician-2019/2020

    Level 1Credits
    Take all of the following Mandatory Courses:

    Group 1
    BUSI-1156Strategies for Success1
    This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.
    INFO-1135Networking Fundamentals-CCNA5
    This course provides students with a comprehensive overview of networking; from fundamentals to advanced applications, thereby providing a solid foundation upon which to build their Local Area Network (LAN) & Wide Area Network (WAN) training. It is based on a bottom-up approach to networking and emphasizes the concepts and skills required to design networks, while providing opportunities for practical application and hands-on experience by teaching students how to install, operate, and maintain networks.
    INFO-1167Business At the Speed of Light3
    Increasingly, technology is used as the underpinnings to enable a new global business model. This course explores the fundamental concepts of business as well as the technologies that are used to facilitate a new era of entrepreneurial opportunities. Students are introduced to the role of business and government and explore the various types of business, business & marketing operations, and financial resources management. In addition, students reinforce their knowledge of the subject matter through a series of case studies that explore the use of technology to solve business problems and enable new opportunities.
    INFO-1213Applications for Information Technology3
    Students learn to produce documents using many of the industry standard Microsoft applications. Students will use operating system commands and produce a variety of documents using Word, Excel, PowerPoint, Project and Visio. Helping to produce professional and effective business communications with internal and external clients in a rapidly changing environment.
    INFO-1178Configuring Windows Client3
    This course focusses on configuring and maintaining a Windows client operating system. Students learn to install and upgrade the operating system and manage drivers, applications, network connections, and resource access. Students learn how to create backups and use different recovery methods. The course can lead toward Microsoft certification.


    Group 2
    TAKE WRIT-1043 OR WRIT-1034
    WRIT-1043Reason & Writing 1 for IT3
    This course will introduce information technology students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
    WRIT-1034Reason & Writing 1-EAP4
    This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence.

    Level 2Credits
    Take all of the following Mandatory Courses:
    INFO-3132Business Applications Support3
    This course will develop a student's ability to support clients who depend on information technology services to do their jobs. It will help prepare students to provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of the issue recurring.
    INFO-3118Routing & Switching Essentials-CCNA5
    This course provides a comprehensive and practical approach to learning the technologies, concepts, and protocols necessary to design and implement a switched and routed network. Students learn about Cisco's hierarchical network design model and how to select devices for each layer. The course explains fundamental routing and switching concepts and how to configure a switch and router for basic functionality. Students will build on this foundation by analyzing and learning how to implement Virtual LANs, Inter-VLAN routing, DHCPv4 and DHCPv6, NAT, and Single-Area OSPF. Network security concepts are introduced and students learn how to implement security on switches and routers. This course is a part of the Cisco Networking Academy Program - CCNA3 Cisco Certified Network Associate curriculum.
    MGMT-3052Understanding Workplace Behaviours3
    This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.
    INFO-1180Computer Hardware & Data Centre Elements3
    This course is an introduction to the design, implementation and support of Personal Computers and the utilization of PC technology in the corporate client-server model. Concepts range from current clients to servers and storage infrastructure in the Data Centre environment. Topics include basic electronics and DC power systems, PC architecture, desktop assembly and troubleshooting as well as server design, fault tolerance, data storage, backup systems, and disaster recovery planning and procedures. RAID and power control systems will be included. Conceptual coverage is combined with reinforcing hands-on lab activities in the workbench environment. Basic tools are required.
    INFO-1179Windows Server Fundamentals4
    This course will provide students with the fundamentals to install and configure a Windows Server environment. Students will focus on the basic administration of an Active Directory Environment and Windows Services. On successful completion, students working towards their Microsoft Accreditation will have the knowledge to write a certification exam.
    INFO-1124Computer Security Concepts3
    Learn the foundation and role of the security professional (ethical hacker) through an introduction to computer security. Common hacker network attacks will be studied to strengthen the knowledge of the security professional. Topics in this course will demonstrate the security principles, networking operations, protocols, encryption types and methods, as well as password security with a focus in hands on learning techniques.

    Level 3Credits
    Take all of the following Mandatory Courses:
    INFO-3014Database Servers3
    This course is an introduction to the basics of working with relational databases and database servers. Students will learn database server administration and the Structured Query Language using Microsoft SQL Server.
    INFO-3133Linux Operating Systems3
    Open Source Operating System are becoming a part of mainstream enterprise implementations. The intent of this course is to introduce students with the basics of Linux Operating System functions. Students will be instructed in the skills needed to install and utilize a production quality distribution of the Linux Operating System.
    INFO-3119Scaling Networks-CCNA5
    This course describes the architecture, components, and operations of routers and switches in larger and more complex networks. Students learn how to configure routers and switches for advanced functionality. By the end of this course, students will be able to implement and troubleshoot routers and switches and resolve common issues with OSPF, EIGRP, and STP in both IPv4 and IPv6 networks.
    COMM-3077Communications for IT3
    This course, designed for students who plan to work in the field of information technology, focuses on professional written communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing organization, grammar, style, clarity and tone are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the workplace.
    INFO-3099Scripting for Systems Administration3
    This course will cover fundamental concepts of programming as it relates to producing scripts for administration of the Windows operating system. Visual Basic Scripting language (VBS) and Microsoft Powershell will be used as the primary tool of instruction.
    INFO-3115Administering Windows Servers4
    This course expands on the students fundamental knowledge of Windows Servers. Students will receive training for administering a Windows environment with focus on deployment, optimization, protection, management, remote access and monitoring. On successful completion, students working towards their Microsoft Accreditation will have the knowledge to write a certification exam.

    Level 4Credits
    Gen Ed - Take a 3 credit General Education elective course
    Take all of the following Mandatory Courses:
    MGMT-3036Professional Development-Career Planning3
    This course introduces the student to the nature and role of Human Resource functions in an organization, with a focus on the implications for personal career management. Human resources planning and processes will be explored through class discussion, research and case study, from the perspectives of the employer and the employee / job applicant. Work search skills and resume writing will be included, along with an individual career management project.
    INFO-5108Windows Servers-Adv4
    In this course, students will further their knowledge by designing and implementing advanced features of Active Directory, Windows and Virtual Server failover clustering, Disaster Recovery and advanced file and network services. On successful completion, students working towards their Microsoft Accreditation will have the knowledge to write a certification exam.
    INFO-5111Linux Operating Systems-Adv4
    With the increasing trend towards Open Systems implementations in enterprise, this course will focus on installing and running in a mixed environment of Windows and Linux Operating Systems. Topics include the advanced study of various application services available in Linux environment and cross platform integration issues resulting from mixed environment.
    INFO-5109WAN Protocols-CCNA4
    This course discusses the WAN technologies and services required by converged applications in a complex network. Students will learn how to configure and troubleshoot networks and common issues with data link protocols. Students will also gain the knowledge and skills needed to implement secure IPSec and VPN solutions.
    INFO-5110Technical Project4
    This technical project will allow students to build a complex infrastructure. Students will work in teams on a project designed to demonstrate the network and systems administration skills learned throughout semesters 1 through 4. The scenario describes the project in general terms, and will explain how to build the infrastructure.

    Gen Ed - Electives
    Take 3 General Education Credits -
    Normally taken in Level 4

    Program Residency
    Students Must Complete a Minimum of 21 credits in this
    program at Fanshawe College to meet the Program Residency
    requirement and graduate from this program

  • Careers - 2019/2020

    Career Opportunities

    PC Technical Support, Network Installation and Support, Computer System Technician, Network Administrator, PC/LAN User Support, Web/Email Server Operator
  • More Information - 2019/2020

    A Mandatory Mobile Computing (Laptop) Program
    A Two-Year Ontario College Diploma Program
    Program Code: CTN2
    Campus Code: LC (LC - London)
    September/January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates

    Contact

    School of Information Technology: 519-452-4291

    Program Description

    The Computer Systems Technician program is a two-year accredited Ontario College Diploma program which provides comprehensive training for students wishing to work in the high demand areas of workstation, server, application, network and security support. This program provides students the ability to think critically, solve problems and acquire new skills quickly.

    Under the guidance of expert faculty, combined with the use of leading edge labs, the program emphasizes the hands-on installation and configuration of workstations, servers and networking equipment.  Students will also be expertly trained in current operating systems from Microsoft as well as Linux.  The program also focuses in on the installation and configuration of web servers, database servers, mail servers, IT security, effective communication, problem solving and teamwork skills.

    Upon completion of the program, and in addition to the highly valued Ontario College Diploma, graduates should have the knowledge and skills to take exams for the following certification, if they choose to do so: Cisco Certified Network Associate (CCNA). Graduates may also choose to apply the knowledge gained to prepare and test for other industry certifications, such as those offered for Microsoft, Linux and VMWare.

    Other Information

    • Students in this program will be required to take an online general education elective in Level 4.
    • Students who successfully complete the requirements for an Ontario College Diploma from the Computer Systems Technician program and wish to continue in the third year of the Computer Systems Technology program to complete the requirements for an Ontario College Advanced Diploma must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.  Students graduating from the Computer Systems Technician program and entering the third year of the Computer Systems Technology program should be aware that co-op fees will apply and while students may complete one co-op term, students will not receive a co-op endorsed diploma. 
    • Graduates of the Fanshawe College Business Fundamentals Ontario College Certificate program who meet the admission requirements can apply to Level 1 of the Computer Systems Technician Ontario College Diploma program and may be granted up to three internal credits towards this program.
    • A laptop computer is to be purchased by the student. 
    • A CONNECT lab fee per academic term is included in the Additional Program Fees stated in the Fee Schedule.  This fee helps cover costs associated with the delivery of the CONNECT mobile computing program.  
    • Students should not purchase a laptop computer or software until the College publishes the recommended configuration, models, software titles and versions for that academic year.
       
    Learning Outcomes 

    The graduate has reliably demonstrated the ability to

    1. analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools.

    2. support the implementation and administration of computer systems.

    3. support the implementation and administration of networking solutions.

    4. install, configure, troubleshoot, maintain, and upgrade components of computer systems.

    5. install, configure, troubleshoot, maintain, and upgrade components of networks.

    6. use a variety of scripting tools and languages to automate routine tasks.

    7. follow, monitor, and document data storage procedures designed to ensure the integrity of information.

    8. apply knowledge of security issues to the implementation of information technology solutions.

    9. provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of the issue recurring.

    10. conform to workplace expectations found in information technology (IT) environments.

    11. contribute to the successful completion of the project applying the project management principles in use.

    Program Pathways

    For information about Program Pathways visit www.fanshawec.ca/programpathways.
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