• Get ready to embark on an in-demand, technology career with this IT program - 2020/2021

    If you're interested in what it takes to provide enterprise-level front line support, enrol in our Computer Systems Technician IT program. You'll develop skills to manage and support users while supporting and liaising with other members of an IS team.

    Experience

    IT courses in our Computer Systems Technician program will provide you with intermediate knowledge and experience to support a multivendor environment, including:

    • Supporting operating systems such as Windows and Linux
    • Networking - switching, routing, WAN, wireless, VoIP support
    • Web server support
    • Supporting databases
    • Service desk management
    • Disaster recovery strategies

    In addition to your newly acquired technical skillset, you'll have the opportunity to gain excellent communication, problem-solving and teamwork skills through a variety of learning experiences that our IT courses provide. These combined skillsets are in-demand and necessary to support the complex, multi-vendor information systems of today.

    Graduates

    Upon successfully completing the Computer Systems Technician IT program, graduates will have the knowledge to explore several industry IT courses and certifications such as Cisco Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate (MCSA). Additionally, a graduate's combination of technical and non-technical skillset makes them a desirable candidate for employers.

     
    Chris Mattalo
    Computer Systems Technician, 2014; Information Technology, Sault Area Hospital

    “This program definitely helps you prepare for the workforce. The professors are very knowledgeable in their fields, which is why I would recommend this program.”

    Fall (September) start date

    Fall Winter Summer
    Start Level 1 Level 2 Level 3
    Level 4 - -

    Winter (January) start date

    Winter Summer Fall
    Start Level 1 Level 2 Level 3
    Level 4 - -

  • Admission Requirements - 2020/2021

    OSSD with courses from the College (C), University (U),
    University/College (M), or Open (O) stream WITH:
    - Any Grade 12 English (C) or (U)
    - Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M) 
    OR
    Academic and Career Entrance Certificate (ACE)
    OR
    Ontario High School Equivalency Certificate (GED) AND:
    - Any Grade 11 or Grade 12 Mathematics* (C), (U), or (M) 
    OR
    Mature Applicant with standing in the required courses stated above

    Note:
    • *Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.

    English Language Requirements

    Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

    • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
    • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
    • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
    • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
    • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
    • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
    • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
    • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

    Recommended Academic Preparation

    • Grade 12 Business and Technological Communication (O)
    • Grade 11 and Grade 12 Computer Engineering Technology (M)
    • Grade 11 Introduction to Computer Science (U)
    • Grade 12 Computer Science (U) 
    • Grade 11 Information and Communication Technology: The Digital Environment (O)
    • Grade 12 Information and Communication Technology: Multimedia Solutions (C)
    • Academic and Career Entrance Certificate (ACE): Business or Technical Mathematics course and Computer Skills course

    Applicant Selection Criteria

    Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
    1. Preference for Permanent Residents of Ontario
    2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
    3. Achievement in the Admission Requirements
  • Courses

    Computer Systems Technician-2020/2021

    Level 1
    Take all of the following Mandatory Courses:

    Group 1
    BUSI-1156Strategies for Success1
    This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.
    INFO-1245Network-Fundamentals5
    CCNA Certification preparation course - This is an introductory course providing an overview of enterprise network operations. Using theoretical and practical approaches to understanding protocols, ICT equipment, network architecture, general concepts and best practices from which students build upon.
    INFO-1167Business At the Speed of Light3
    Increasingly, technology is used as the underpinnings to enable a new global business model. This course explores the fundamental concepts of business as well as the technologies that are used to facilitate a new era of entrepreneurial opportunities. Students are introduced to the role of business and government and explore the various types of business, business & marketing operations, and financial resources management. In addition, students reinforce their knowledge of the subject matter through a series of case studies that explore the use of technology to solve business problems and enable new opportunities.
    INFO-1247Applications & Databases4
    This is an introductory course for standard client applications and databases. Using theoretical and practical approaches, students will use operating system commands and provide a variety of documents using products such as Word, Excel, PowerPoint, Project and Visio. Students will learn the basic database design and administration.
    INFO-1246Operating Systems-Windows 13
    MCSA Certification preparation course - This is an introductory course focusing on configuring and maintaining Windows client operating systems. Using theoretical and practical approaches to install and upgrade the operating system, as well as to manage drivers, applications, network connections, resource access, create backups and use different recovery methods.


    Group 2
    TAKE WRIT-1043 OR WRIT-1034
    WRIT-1043Reason & Writing 1 for IT3
    This course will introduce information technology students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
    WRIT-1034Reason & Writing 1-EAP4
    This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence.

    Level 2
    Take all of the following Mandatory Courses:
    INFO-3147Network-Routing & Switching 15
    CCNA Certification preparation course - This is an intermediate course building upon previous networking skills. Using theoretical and practical approaches to understanding technologies, concepts and protocols necessary to design and implement switched and routed networks. Students will implement and troubleshoot Virtual LANs, Inter-VLAN routing, DHCPv4 and DHCPv6, NAT and Network security.
    MGMT-3052Understanding Workplace Behaviours3
    This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.
    INFO-1248Data Centre Infrastructure3
    This is an introductory course in data centre design and operations. Using theoretical and practical approaches, students will explore concepts such as power management, cooling, cable and safe rack management. In addition, students will learn fundamentals about physical server functionality.
    INFO-3148Operating Systems-Windows 24
    MCSA Server preparation course - This is an intermediate course which builds on previous knowledge of Windows Systems. Using theoretical and practical approaches to develop skills in an Active Directory environment. This course focuses on User, Computer and Server Management and basic network services such as DNS and DHCP.
    INFO-1249Programming Fundamentals3
    This is an introductory course in computer programming. Using theoretical and practical approaches, students will explore the structure, functions and logic of common programming language(s) popular in industry.
    SRTY-1023Security-Fundamentals3
    This is an introductory course to computer security. Using theoretical and practical approaches, students will focus on computer security principles, networking operations, protocols, encryption types and methods, as well as password security.

    Level 3
    Take all of the following Mandatory Courses:
    INFO-1250Operating Systems-Linux 12
    Red Hat Enterprise Certification preparation course - This is an introduction course to Linux operating systems. Using theoretical and practical approaches, this course focuses on core administration tasks in a Linux environment.
    INFO-3150Operating Systems-Linux 22
    Red hat Enterprise Certification preparation course - This is an intermediate course to Linux operating systems. It is recommended that students have a basic fundamental understating of Linux operating systems. Using theoretical and practical approaches, this course focuses on key tasks needed to become a full time Linux administrator.
    INFO-3149Network-Routing & Switching 25
    CCNA Certification preparation course - This intermediate level course, uses theoretical and practical approaches, to focus on the; implementation, maintenance, optimization and troubleshooting of enterprise network switching and routing technologies. Topics include; advanced VLANs, STP, VTP, DTP, HSRP, IPv4/6 dynamic routing protocols, EIGRP, Single and Multi-Area OSPF.
    COMM-3077Communications for IT3
    This course, designed for students who plan to work in the field of information technology, focuses on professional written communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing organization, grammar, style, clarity and tone are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the workplace.
    INFO-3152Automation for Information Systems3
    This is an intermediate course building on existing programming skillset. Using theoretical and practical approaches, this course explores creating and using scripts to assist in automating various front line IT administrative tasks.
    INFO-3151Service Desk & User Support3
    This is an intermediate course focusing on technical support. Using theoretical and practical approaches, students will focus on end user support of IT services; and providing efficient and effective support to clients in a manner that promotes recommended computer practices and reduces the risks of the issue recurring.
    INFO-3153Business Continuity & Disaster Recovery3
    This is an intermediate course in Business Continuity and Disaster Recovery. Using theoretical and practical approaches, this course focuses on the designing and building disaster recovery and remediation strategies as well as develop business continuity plans.

    Level 4
    Gen Ed - Take a 3 credit General Education elective course
    Take all of the following Mandatory Courses:

    Group 1
    MGMT-3036Professional Development-Career Planning3
    This course introduces the student to the nature and role of Human Resource functions in an organization, with a focus on the implications for personal career management. Human resources planning and processes will be explored through class discussion, research and case study, from the perspectives of the employer and the employee / job applicant. Work search skills and resume writing will be included, along with an individual career management project.
    INFO-5129Network-WAN Technologies4
    CCNA Certification preparation course - This course builds on existing networking skills. Using theoretical and practical approaches, this course focuses on WAN technologies and services to interconnect remote and telecommuter sites within an enterprise network; students will implement and troubleshoot WAN technologies such as IPsec and VPN.
    INFO-3154Network-Wireless Operations2
    This is an intermediate course for supporting wireless networks. Using theoretical and practical approaches, this course focuses on supporting end users within various wireless environments. Students will apply basic front line troubleshooting and remediation skills as it relates to corporate wireless networks.
    INFO-3155Network-VoIP Operations2
    This is an intermediate course for supporting VoIP telephony systems. Using theoretical and practical approaches, this course focuses on supporting end users within a VoIP telephony system. Students will apply basic front line troubleshooting and remediation skills as it relates to corporate VoIP systems.
    SRTY-3010Security-Supporting the Edge3
    This is an intermediate security course for supporting the edge networks. Using theoretical and practical approaches, this course explores the importance of secured edge devices, how to support various implementation strategies and assist end users as it relates to these systems.


    Group 2
    Take INFO-5138 OR INNV-1001
    INFO-5138Technical Projects4
    This is a technical projects course which builds on existing skills. Using theoretical and practical approaches, students will apply existing knowledge to complete technical tasks. Student will apply basic project management concepts and will need to demonstrate, present and defend their solution.
    INNV-1001Innovation Applications3
    This course will explore Innovation through projects and group work that are assigned and developed in collaboration with your instructor. With the help of case studies, research reports, and creative thinking methods students will leverage their personal experiences and develop their capacity to innovate in multiple fields.

    Gen Ed - Electives
    Take 3 General Education Credits -
    Normally taken in Level 4

    Program Residency
    Students Must Complete a Minimum of 21 credits in this
    program at Fanshawe College to meet the Program Residency
    requirement and graduate from this program

  • Careers - 2020/2021

    Career Opportunities

    PC Technical Support, Network Installation and Support, Computer System Technician, Network Administrator, PC/LAN User Support, Web/Email Server Operator
  • More Information - 2020/2021

    A Mandatory Mobile Computing (Laptop) Program
    A Two-Year Ontario College Diploma Program
    Program Code: CTN2
    Campus Code: LC (LC - London)
    September/January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates

    Contact

    School of Information Technology: 519-452-4291

    Program Description

    The Computer Systems Technician program is a two-year accredited Ontario College Diploma program which provides comprehensive training for students wishing to work in the high demand areas of workstation, server, application, network and security support. This program provides students the ability to think critically, solve problems and acquire new skills quickly.

    Under the guidance of expert faculty, combined with the use of leading edge labs, the program emphasizes the hands-on installation and configuration of workstations, servers and networking equipment.  Students will also be expertly trained in current operating systems from Microsoft as well as Linux.  The program also focuses in on the installation and configuration of web servers, database servers, IT security, effective communication, problem solving and teamwork skills.

    Upon completion of the program, and in addition to the highly valued Ontario College Diploma, graduates should have the knowledge and skills to take exams for the following certification, if they choose to do so: Cisco Certified Network Associate (CCNA). Graduates may also choose to apply the knowledge gained to prepare and test for other industry certifications, such as those offered for Microsoft, Linux and VMWare.

    Other Information

    • Students in this program will be required to take an online general education elective in Level 4.
    • Students who successfully complete the requirements for an Ontario College Diploma from the Computer Systems Technician program and wish to continue in the third year of the Computer Systems Technology program to complete the requirements for an Ontario College Advanced Diploma must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.  Students graduating from the Computer Systems Technician program and entering the third year of the Computer Systems Technology program should be aware that co-op fees will apply and while students may complete one co-op term, students will not receive a co-op endorsed diploma. 
    • Graduates of the Fanshawe College Business Fundamentals Ontario College Certificate program who meet the admission requirements can apply to Level 1 of the Computer Systems Technician Ontario College Diploma program and may be granted up to three internal credits towards this program.
    • A laptop computer is to be purchased by the student which must follow program minimum specifications.  For information, please visit https://connected.fanshawec.ca/laptop-requirements/
    • A CONNECT lab fee per academic term is included in the Additional Program Fees stated in the Fee Schedule.  This fee helps cover costs associated with the delivery of the CONNECT mobile computing program.   
       


    Learning Outcomes 

    The graduate has reliably demonstrated the ability to

    1. analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools.

    2. support the implementation and administration of computer systems.

    3. support the implementation and administration of networking solutions.

    4. install, configure, troubleshoot, maintain, and upgrade components of computer systems.

    5. install, configure, troubleshoot, maintain, and upgrade components of networks.

    6. use a variety of scripting tools and languages to automate routine tasks.

    7. follow, monitor, and document data storage procedures designed to ensure the integrity of information.

    8. apply knowledge of security issues to the implementation of information technology solutions.

    9. provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of the issue recurring.

    10. conform to workplace expectations found in information technology (IT) environments.

    11. contribute to the successful completion of the project applying the project management principles in use.

    Program Pathways

    For information about Program Pathways visit www.fanshawec.ca/programpathways.
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