Program delivery note

Program delivery note: Fanshawe will temporarily deliver this program as listed under "locations" to the right of your screen or in the "+ more details" menu on mobile.

Overview - 2021/2022

This one-year Ontario College Certificate will prepare students for careers in the airline industry. This program will focus on the knowledge and skills required to provide exceptional passenger service, including aircraft and passenger safety procedures, communication and customer service skills, and intercultural sensitivity practices. Students will engage in simulations to practice aircraft entry, exit, and emergency procedures.

Graduates of this program will be prepared for service roles in the airline industry, including flight attendant.

 

Admission Requirements - 2021/2022

Admission Requirements

OSSD or equivalent, mature student status
OR
Academic and Career Entrance Certificate (ACE)
OR
Ontario High School Equivalency Certificate (GED)
OR
Mature Applicant with standing in the required courses stated above

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
  • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

Recommended Academic Preparation

  • Grade 11 and Grade 12 French

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
  1. Preference for Permanent Residents of Ontario
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
  3. Achievement in the Admission Requirements

Courses

Flight Services-2022/2023

Level 1
Take all of the following Mandatory Courses:
WRIT-1042Reason & Writing 1-Tourism/Hospitality3
This course will introduce tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
LAWS-1084Flight Attendant Overview & Regulations4
In this course, students will take an intensive look at Canadian Aviation Regulations (CARs) for flight attendants/crew members as mandated by Transport Canada. The course will emphasize these regulations for the workplace and allow students to engage in simulation and scenario-base activities to examine the impact these regulations will have on their work and lifestyle.
BSCI-1266Critical Thinking/Decision-Making3
Students will investigate critical thinking and decision-making theories, models, and practices in order to enhance their objective decision-making and problem-solving skills. Students will identify goals, alternatives, and risks in a range of case studies, scenarios, and timed decision-making simulations to practice their skills.
MGMT-1273Reputation & Brand Management3
This course will introduce students to marketing principles and their design and management. Specific focus will be put on brand theory, data collection, branding, and brand management. Organizational alignment and the design of marketing initiatives will be discussed.
TRAV-1036Geography & Travel Fundamentals4
In this course, students will be introduced to world geography with respect to the locations of principle counties and cities. Students will also develop their research skills as they investigate the travel documentation, health requirements, currency, and other important factors of those countries and cities
FREN-1007French for Flight Services 13
This course will introduce students to the French terminology used in the Canadian aviation industry with an emphasis on vocabulary and simple grammatical structures.

Level 2
Take all of the following Mandatory Courses:
COMM-1138Professional Communication & Comportment4
This course is designed to define professional communication practices for the aviation industry. Professional comportment is modelled and practiced in team settings with a focus on augmenting student awareness of professional conduct and how it is achieved and maintained in aviation. This course is operated as a simulated organizational structure with student participants involved in scenario-based simulations, case- studies, and teamwork exercises.
SFTY-1072Safety Management Systems2.5
In this course, students look at ground, maintenance, and flight safety systems from an organizational level. Human factors will be explored as they relate to the safe conduct of operations and to the situational awareness required for them.
DEVL-1059Aviation Research & Workplace Prep3
In this course, students will research emerging trends, issues, and opportunities in the Canadian aviation industry. Additionally, this course will augment the work placement process and focus on business etiquette, networking, and job search, resume writing, and interviewing skills.
COMM-1139Dining & Customer Services for Aviation4
Cultural sensitivity and customer service skills are essential for a successful career in flight services. This course emphasizes the verbal and non-verbal communication, listening, and interpersonal skills necessary to effectively interact with a diverse customer base with an emphasis on dining service. In this course, students will explore the culture and customs in national dining practices to create an awareness of and sensitivity to different cultural behaviours and customs.
MGMT-1274Human Factors & Risk Management3
This course is one of two courses in which students will be introduced to elements and aspects of aviation professionalism, in-flight calculations, and workload management as directly related to inflight cockpit resource management and teamwork in the cockpit. Simulations and timed scenarios will hone Crew Resource Management (CRM) techniques and provide students a chance to gain skills in workload and stress management.
FREN-3006French for Flight Services 23
This course will build on the terminology the French terminology used in the Canadian aviation industry to allow students to use simple grammatical structures to communicate important information.

Program Residency
Students Must Complete a Minimum of 10 credits in this
program at Fanshawe College to meet the Program Residency
requirement and graduate from this program

Careers - 2021/2022

Career Opportunities

Graduates of this program will be prepared for service roles in the airline industry, including flight attendant.

More Information - 2021/2022

A One-Year Ontario College Certificate Program
Program Code: FLS1
Campus Code: LCA (LCA - London Campus Airport)
August Admission
15 week terms
Academic Calendars available at www.fanshawec.ca/academicdates

Contact

Norton Wolf School of Aviation and Aerospace Technology: 519-452-4430 ext. 6370

Program Description

This one-year Ontario College Certificate will prepare students for careers in the airline industry. This program will focus on the knowledge and skills required to provide exceptional passenger service, including aircraft and passenger safety procedures, communication and customer service skills, and intercultural sensitivity practices. Students will engage in simulations to practice aircraft entry, exit, and emergency procedures.

Graduates of this program will be prepared for service roles in the airline industry, including flight attendant.

Learning Outcomes

  1. Engage intercultural and interdisciplinary groups of people through oral and written communications to safely execute and document flight operations;
  2. Optimize decisions regarding travel based on global geography and resources using industry communication technologies;
  3. Embody professionalism through service leadership in the aviation industry;
  4. Adhere to industry expectations of flight crew members to support safe and effective flight service and operations in compliance with Canadian and international aviation regulations;
  5. Translate career expectations into active daily practice as a flight professional;
  6. Develop environmental awareness and implement related initiatives relative to the profession;
  7. Apply basic entrepreneurial strategies to identify and respond to new opportunities.

Program Pathways

For information about Program Pathways visit www.fanshawec.ca/programpathways.

Program Details

More details

2022/2023 academic year: Refer to the More Info tab to view offerings for the 2022/23 academic year. Canadian students can start applying in early October for programs with Sep. 2022, Jan. 2023 and May 2023 start dates through ontariocolleges.ca.

Canadian Students

Start Dates
Locations
Availability

Full Time Offerings

2022 September
London - Airport
Open

International Students

Start Dates
Locations
Availability
2022 September
London - Airport
Open
Program Code
FLS1

Program Coordinator:

Jacqueline Bailey

Delivery
Full-Time
Credential
Ontario College Certificate
Duration
30 weeks