Flight Services

*Domestic applicants include Canadian citizens, permanent residents, protected persons and Convention refugees.
This one-year Ontario College Certificate will prepare students for careers in the airline industry. This program will focus on the knowledge and skills required to provide exceptional passenger service, including aircraft and passenger safety procedures, communication and customer service skills, and intercultural sensitivity practices. Students will engage in simulations to practice aircraft entry, exit, and emergency procedures.
Graduates of this program will be prepared for service roles in the airline industry, including flight attendant.
Haley Whitelaw
OSSD or equivalent, mature student status
OR
Academic and Career Entrance Certificate (ACE)
OR
Ontario High School Equivalency Certificate (GED)
OR
Mature Applicant with standing in the required courses stated
above
Level 1 | ||||
Take all of the following Mandatory Courses: | ||||
WRIT-1042 | Reason & Writing 1-Tourism/Hospitality | 3 | ||
This course will introduce tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. | ||||
LAWS-1084 | Flight Attendant Overview & Regulations | 4 | ||
In this course, students will take an intensive look at Canadian Aviation Regulations (CARs) for flight attendants/crew members as mandated by Transport Canada. The course will emphasize these regulations for the workplace and allow students to engage in simulation and scenario-base activities to examine the impact these regulations will have on their work and lifestyle. | ||||
BSCI-1266 | Critical Thinking/Decision-Making | 3 | ||
Students will investigate critical thinking and decision-making theories, models, and practices in order to enhance their objective decision-making and problem-solving skills. Students will identify goals, alternatives, and risks in a range of case studies, scenarios, and timed decision-making simulations to practice their skills. | ||||
TRAV-1036 | Geography & Travel Fundamentals | 4 | ||
In this course, students will be introduced to world geography with respect to the locations of principal countries and cities. Students will also develop their research skills as they investigate the travel documentation, health requirements, currency, and other important factors of those countries and cities. | ||||
FREN-1007 | French for Flight Services 1 | 3 | ||
This course will introduce students to the French terminology used in the Canadian aviation industry with an emphasis on vocabulary and simple grammatical structures. | ||||
COMM-1138 | Professional Communication & Comportment | 4 | ||
This course is designed to define professional communication practices for the aviation industry. Professional comportment is modelled and practiced in team settings with a focus on augmenting student awareness of professional conduct and how it is achieved and maintained in aviation. This course is operated as a simulated organizational structure with student participants involved in scenario-based simulations, case- studies, and teamwork exercises. |
*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.