Flight Services

Flight Services is a one-year Ontario certificate program that prepares students to enter the airline industry with the knowledge and skills to provide exceptional passenger service. Students will engage in simulations to practice aircraft entry, exit, and emergency procedures. Graduates of this program are prepared for a career as a flight attendant.


This one-year Ontario College Certificate will prepare students for careers in the airline industry. This program will focus on the knowledge and skills required to provide exceptional passenger service, including aircraft and passenger safety procedures, communication and customer service skills, and intercultural sensitivity practices. Students will engage in simulations to practice aircraft entry, exit, and emergency procedures.

Graduates of this program will be prepared for service roles in the airline industry, including flight attendant.

Learning Outcomes
  1. Engage intercultural and interdisciplinary groups of people through oral and written communications to safely execute and document flight operations;
  2. Optimize decisions regarding travel based on global geography and resources using industry communication technologies;
  3. Embody professionalism through service leadership in the aviation industry;
  4. Adhere to industry expectations of flight crew members to support safe and effective flight service and operations in compliance with Canadian and international aviation regulations;
  5. Translate career expectations into active daily practice as a flight professional;
  6. Develop environmental awareness and implement related initiatives relative to the profession;
  7. Apply basic entrepreneurial strategies to identify and respond to new opportunities.


Program Details

Program Code

Program Coordinator:

Jacqueline Bailey

Ontario College Certificate
30 weeks

Admission Requirements

OSSD or equivalent, mature student status
Academic and Career Entrance Certificate (ACE)
Ontario High School Equivalency Certificate (GED)
Mature Applicant with standing in the required courses stated above

English Language Requirements

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
  • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10
Recommended Academic Preparation

Recommended Academic Preparation

  • Grade 11 and Grade 12 French
Applicant Selection Criteria

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
  1. Preference for Permanent Residents of Ontario
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
  3. Achievement in the Admission Requirements


Level 1
Take all of the following Mandatory Courses:
WRIT-1042Reason & Writing 1-Tourism/Hospitality3
This course will introduce tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
LAWS-1084Flight Attendant Overview & Regulations4
In this course, students will take an intensive look at Canadian Aviation Regulations (CARs) for flight attendants/crew members as mandated by Transport Canada. The course will emphasize these regulations for the workplace and allow students to engage in simulation and scenario-base activities to examine the impact these regulations will have on their work and lifestyle.
BSCI-1266Critical Thinking/Decision-Making3
Students will investigate critical thinking and decision-making theories, models, and practices in order to enhance their objective decision-making and problem-solving skills. Students will identify goals, alternatives, and risks in a range of case studies, scenarios, and timed decision-making simulations to practice their skills.
MGMT-1273Reputation & Brand Management3
This course will introduce students to marketing principles and their design and management. Specific focus will be put on brand theory, data collection, branding, and brand management. Organizational alignment and the design of marketing initiatives will be discussed.
TRAV-1036Geography & Travel Fundamentals4
In this course, students will be introduced to world geography with respect to the locations of principle counties and cities. Students will also develop their research skills as they investigate the travel documentation, health requirements, currency, and other important factors of those countries and cities
FREN-1007French for Flight Services 13
This course will introduce students to the French terminology used in the Canadian aviation industry with an emphasis on vocabulary and simple grammatical structures.
View all courses

Tuition Summary

London - Airport

Canadian Costs
Total Cost of Program
International Costs
Total Cost of Program

*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.