Overview - 2019/2020
New for February 2018 – Golf trip to Orlando, Florida
Students will enjoy seven days in the Orlando area, playing five rounds of golf at championship courses. Students will also experience facility tours of vacation destination clubs and special instruction from PGA professionals.
Spend your days at the golf club! Fanshawe's Golf and Club Management program is designed to teach you everything you need to know for a career in the ever-expanding golf and recreational club industry.
Learning the program isn't just confined to the classroom, of course. As part of the co-op modified schedule, you'll enter the club industry at peak season and work alongside seasoned veterans. Through the multifaceted curriculum, you'll graduate with a well-rounded, employable skill set for golf courses in Ontario and around the world. Program highlights include:
- Learning how to operate a successful club (focused on golf or other recreational activities);
- Acquiring hands-on experience managing landscaping and equipment issues;
- Learning about key issues like human resources, membership management and accounting; and
- Gaining knowledge in retail management and food and beverage facilities.
As a Golf co-op student, you'll receive an additional course to help you prepare a cover letter, resume and improve your interview skills. You'll also be assigned a personal co-op consultant to help with the job search, connect with employers, monitor your co-op experience and work with your employer to assess your goals. Our co-op students have worked locally, nationally and internationally.
Post-graduate studies is available both at Fanshawe and with partner institutions globally. Our grads choose a variety of pathways including:
- Lawrence Kinlin School of Business graduate certificates
- Guest Relations Management - Concierge Specialist graduate certificate
- Hospitality - Hotel & Resort Services Management diploma
- Food & Beverage Management diploma
- Special Event Planning diploma
- Degree completion with university partners
The following academic pathways meet the educational requirements for the PGA of Canada:
- Golf and Club Management plus Business certificate pathway;
- Golf and Club Management plus Special Event Planning diploma pathway;
- Golf and Club Management plus accelerated Business degree pathway.
Graduates can choose to start a career right away as assistant clubhouse manager, director of golf, pro shop assistant, or membership manager, assistant events planner or turf maintenance specialist, food and beverage or banquet server.
If you have the drive, start your career in golf club management today.
Phone: 519-452-4430 x3963
Admission Requirements - 2019/2020
OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
- Any Grade 12 English (C) or (U)
- Mathematics* ONE OF:
- Any Grade 12 Mathematics (C) or (U)
- Any Grade 11 Mathematics (C), (U), or (M)
Academic and Career Entrance Certificate (ACE)
Ontario High School Equivalency Certificate (GED) AND:
- Mathematics* ONE OF:
- Any Grade 12 Mathematics (C) or (U)
- Any Grade 11 Mathematics (C), (U), or (M)
Mature Applicant with standing in the required courses stated above
- *Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.
English Language Requirements
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
- A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
- Test of English as a Foreign Language (TOEFL) test with a minimum score of 550 for the paper-based test (PBT), or 79 for the Internet-based test (iBT), with test results within the last two years
- International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements.
- Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
- Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
- A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
- An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
- Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10
Recommended Academic Preparation
- Grade 11 and Grade 12 Hospitality and Tourism (C)
- Any Grade 11 or Grade 12 Entrepreneurship (C) or (O)
- Grade 12 Business and Technological Communication (O)
Applicant Selection Criteria
Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
- Preference for Permanent Residents of Ontario
- Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
- Achievement in the Admission Requirements
- Valid Safe Food Handlers Certificate
- Smart Serve Certificate
- Frist Aid/CPR Certificate
- AED Training
Golf and Club Management (Co-op)-2019/2020
Level 1 Credits MATH-1210 Math for Hospitality 2 This course provides students with a review of basic and essential arithmetic and algebraic skills providing mathematical tools and concepts needed for a career in the hospitality industry. Topics include fractions, decimals and percentages, conversions between metric and imperial measurements and algebraic competency applicable to the travel, hospitality and culinary services. SFTY-1067 Food Safety, Smart Serve & First Aid 1 This course provides students with basic principles of safe food handling, smart serve and first aid. Students will learn current principles and practices of sanitation and safety, government regulations and sanitation codes. Students will also obtain the requirements needed to implement responsible alcohol service. Lastly students will in learning how to deal with common medical emergencies in the work place with emphasis on recognition of the signs and symptoms of medical emergencies and how to create a safer work environment. Upon successful completion of the certification exams, students will receive certification in Safe Food Handling, Smart Serve and First Aid. BUSI-1063 Business for Club Managers-Intro 3 The purpose of this course is to explore the various functional areas of business in Canada, and to demonstrate the interrelationship amongst these areas, with attention to the Golf and Club Industries. Students are introduced to many concepts, including: major business trends, the role of government in business, production and operations, employee-management issues, and financial resources management. The modules in the course provide a 'snapshot' of future courses within the program. DEVL-1049 Career Preparation 2 This course will define the necessary tools and skills to implement a successful career strategy and plan, from self-evaluation to the procurement of suitable employment. Students will be introduced to the many diversities of the Hospitality and Tourism Sector with special emphasis on marketing oneself into an appropriate career. Students will explore their aptitudes and strengths and learn how transferable skills lead to success in their chosen profession. This course will augment the work placement process and focus on business etiquette, networking, and job search, resume writing and interviewing skills. RECN-1040 Golf & Recreation in Canada 2 A historical perspective on golf and recreational sports in Canada. It will provide an overview of the facilities, equipment, tournament organization and the social components that surround the game. Particular attention will be placed on the history of recreational sports with a focus on club types, memberships and business operations. RECN-1028 Playing the Game 4 Learn the game. Play the Game! Students will participate and become familiar with the rules and techniques of playing the following recreational activities: golf, tennis and curling. They will also become familiar with game formats, etiquette, vocabulary, tournaments and events surrounding these activities. At the completion of this course students will have a comprehensive understanding of each sport and how they benefit the business operation of the club industry. HORT-1042 Turf Management 1 2 For a golf club, turf is your most valuable asset. This course will introduce the student to the basics of turf management, from perspective of a turf manager but with the goal of understanding turf as it pertains to club managers. The student will learn cultural practices and basic plant physiology, various uses for turf as well as the advantages and disadvantages of the various types of grasses. Turf insects, diseases and weeds will be discovered as well as methods of eradication of all types of turf pests. Along with these basics students will also learn about things such as, industry trends and how to asses a turf management budget. WRIT-1042 Reason & Writing 1-Tourism/Hospitality 3 This course will introduce tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. BEVR-1001 Mixology 1.5 This course is designed to introduce the students to the study of mixology. They will gain an appreciation for the base spirits and their standard cocktails, wines and brewed beverages. The student will also develop the skills needed to mix and serve these beverages in a licenced establishment under the controls set out by the AGCO (Alcohol + Gaming Commision of Ontario) under the 'Liquor Licence Act'. COOP-1020 Co-operative Education Employment Prep 1 This workshop will provide an overview of the Co-operative Education consultants and students' roles and responsibilities as well as the Co-operative Education Policy. It will provide students with employment preparatory skills specifically related to co-operative education work assignments and will prepare students for their work term. Level 2 Credits COMP-1528 Software Skills Development 2 This course will aid in skill development for the use of golf management specific software. Emphasis will be placed on Proshop, Food and Beverage and Loyalty and Marketing Management. Through the course, students will develop the fundamental knowledge and skills required to plan and produce multi-media communication packages, with emphasis placed on practical use of current and emerging technologies. There will be a focus on Microsoft Suite programs specifically Basic Excel and PowerPoint. MGMT-1257 Leadership & Organizational Skills 3 This course introduces the student to a variety of factors that effect personal leadership styles . It provides opportunities for participants to develop an awareness of their professional rights and responsibilities as Managers, and to further develop the skills, attitudes and ethical principles outlined by their professional practice. Participants will discuss and apply concepts of reflective practice and design a philosophy that reflects their perception of professional culture and a recognition of the need for continuous improvement and ongoing professional development. FDMG-1039 Dining for Professional Success 3 Enjoy the tastes, sounds and aromas as you dine each week. This exploration of culture and customs in various national dining practices is designed to create an awareness of and develop sensitivity to different cultural behaviors and customs, especially for students traveling outside their own country or who will be dealing with people of other countries or cultures. Students will explore the influence of culture, religion, geography and history on dining practices around the world. FDMG-1107 Service-Intro 6 Food and Beverage Operations are an integral part of the Hospitality and Tourism Industry. This course will introduce students to the operations of a food establishment. Working in the professional dining room students will explore the basics of service, floor plans, product knowledge and health and safety regulations. Safe food handling and Smart Serve certifications will be obtained. MKTG-1099 Marketing Strategies & Analysis 3 The purpose of this course is to provide tourism, hospitality and club management students with an understanding of the basic concepts and processes of marketing. This developmental procedure will involve customer identification and analysis, product analysis, market reasearch and analysis, and promotional development and analysis, with the end result equating to positive sales growth and ultimately profit. HOTL-1014 Guest Relations 3 Emerging hospitality professionals must recognize that guest relations/customer service is the heartbeat of the Hospitality and Tourism industry. In this course, we will endeavour to develop an awareness and orientation towards how customer centric organizations within the hospitality, tourism and general service industries manage guest/customer encounters by developing and maintaining a service culture. Service leadership will be emphasized through market research, use of technology and effective communications to problem solve effectively; and promote customer service/guest relations internally and externally to maximize customer relationships. RECN-3020 Golf Swing Analysis 2 Through this course students will analyze the physics of the golf swing and demonstrate teaching methodologies consistent with training techniques used by the PGA of Canada. Using ForeSight "state of the art" swing analysis technology, students will be introduced to proper simulator operation, interpretation of analytical data and revenue opportunities within the club environment. This course will aid in preparation for students registering for the PGA of Canada Playing ability test (PAT). Level 3 Credits ENTP-3001 Entrepreneurial Spirit 3 Students will explore the concepts of entrepreneurialism while participating in a fun and dynamic learning environment. Students will develop their potential characteristics and attitudes necessary while gaining the skills and knowledge to develop a business plan and succeed in an increasingly competitive marketplace. ACCT-1105 Accounting for Clubs 3 This accounting course will introduce students to the topics of Financial and Managerial Accounting. Students will be introduced to accounting software and will demonstrate the essentials of data entry as it pertains to business. They will also perform and analyze various financial statements including Balance Sheet, Income Statements and Cash Flow Statements as well as perform ratio analysis. Internal controls, Budgeting, Leasing, Payroll, Taxes, Insurance and Risk Management will also be discussed. COMM-3080 Comm for Tourism & Hospitality 3 This course, designed for students who plan to work in the field of tourism and hospitality, focuses on professional written and verbal communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing - organization, grammar, style, clarity, and tone - are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the workplace in order to meet the needs of employers and/or the communities they will serve. MGMT-3088 HR Management & Employee Engagement 3 The emphasis of this course is to explore the intricacies of the Human Resources Department of a hospitality enterprise, in particular the various acts and legislation governing employers and employees in the province of Ontario. Students will also have an opportunity to explore their own personal management style. Through problem based learning and real life case studies you will explore the avenues to take when handling the numerous demands placed upon supervisors and managers and learn methods of achieving results through responsible supervision and management. We will focus on the importance of employee engagement this course and how positive, progressive management techniques can ensure success at every level of the organization. MRCH-1012 Golf Shop Operations & Retail 3 The purpose of the course is to explore the importance and various functions of the Golf Shop Operation. From tee time and tournament bookings to merchandising and retail, students will gain a better understanding and appreciation for the golf shop operation. Students will explore all components of the golf shop operation and the impact on course revenues. Students will also gain practical experience using various golf related technologies, teaching techniques, club fitting and club repair. HORT-5007 Turf Management & Course Design-Adv 3 For a golf club, turf is your most valuable asset. The second half of this 2-semester course will continue the students understanding and study of the basics of turf management, both from a golf course perspective as well as other turf uses such as commercial, residential, and industrial settings. The student will learn basic soil composition, construction and renovation of turf areas as well as plant nutrition and pesticides. Water and irrigation will be discussed as it pertains to todays society and our ever-changing environment. Students will also benefit from a semester long golf course design project. Level 4 Credits LAWS-3060 Law & Risk Management 2 This course is designed to provide the with knowledge of the Laws governing the hospitality industry in Ontario. Risk management will be a key focus for the insurance requirements of the hospitality industry (with a focus on Food & Beverage, Hotel/Motel and the Golf Industry). Emphasis will be placed on proper insurance coverage to meet the needs of the hospitality industry. MGMT-5088 Golf & Club Facilities Management 4 Facilities management will take the Golf and Club Management student into the daily operation of facilities that make up the industry. Through tours of golf clubs, swimming facilities, ski clubs, racquet clubs, health and fitness clubs, local manufacturers and sports stadiums the students will be provided with practical experience in the management of the facilities and resources located at these properties. Emphasis on maintenance and repair will be applied to equipment and the overall health and function of a recreational facility. BEVR-1022 Wine & Beer 2 Students will learn the fundamentals of wine and beer theory. Students will develop skills in a practical lab to pour and serve beers and wines in a full-service licenced establishment. Students will also become fully aware of the laws of liability as they pertain to the service and consumption of alcohol in Ontario as achieved within the guidelines identified by the Alcohol & Gaming Commission. PLAN-5001 The Main Event 1 Students will challenge their creativity and versatility as they build on projects developed in the previous semesters. Students will work together to execute and manage a successful and unique event that uses and showcases the skills and knowledge gained throughout the program. MGMT-5090 Club Governance Policies & Procedures 2 Students will explore the importance of Boards and Committees at Private and Semi-Private Golf Facilities. The formulation and role of a Board of Directors will be discussed and simulated with a focus on the creation and enforcement of policies and procedures. There will also be emphasis placed on governmental influences and its effect on golf operations. TOUR-3004 Golf Tourism 1 This course will allow students to explore the subject of Golf tourism and the opportunity to enhance member experience . Topics will include trip creation, targeted promotions and group facilitation. Students will plan and be part of a practical trip to a southern region of the United States. From exploring potential destinations to the planning of an Itinerary and the steps involved prior to the date of departure, students will experience the necessary skills in executing a successful group trip. ECON-3008 Global Economics 3 A study of the principles of micro and macro-economics, as related to the distribution of goods and services in the tourism/hospitality industry. Major topics include the theory of supply and demand, output and price determination, market structures, government intervention, labour markets, economic performance and growth. There will also be a focus on the "economics of you" Basic fundamentals of Personal Finance will be introduced which include; Budgeting, Banking Trends, Asset Management, Investing strategies & Retirement Planning. MGMT-5089 Guest Membership Sales Management 2 This course will explore the different revenue and sales potentials within the club setting. It will profile the various types of memberships that are created to suit a clubs needs, and how to execute sales and marketing strategies to create an economically viable club. There will also be focus on the importance of service standard and guest/member relations.
Careers - 2019/2020
Upon graduation, students can anticipate careers in a multitude of positions:
- Director of Golf
- Pro Shop Assistant/Manager
- Recreational Club Assistant Manager
- Membership Manager
- Facilities Assistant/Manager
- Food and Beverage Assistant/Manager
- Assistant Events Planner
- Assistant Tournament Coordinator
- Retail Assistant/Manager
- Recreational Sales and Marketing
- Public Relations & Corporate Communications
- Turf Labourer/Assistant Greenskeeper
More Information - 2019/2020A Co-operative Education Program
A Two-Year Ontario College Diploma ProgramProgram Code: GRM2
Campus Code: LCD (LCD - London Downtown)
15 week terms
Academic Calendars available at www.fanshawec.ca/academicdates
ContactSchool of Tourism, Hospitality and Culinary Arts: 519-452-4289
Program DescriptionThis tailor-made co-operative education program allows applicants the opportunity to explore the numerous career opportunities available in the ever growing golf and club industry. Inspired by the Canadian Society of Club Managers (CSCM), this program fosters the core educational competencies required to excel in a career in club management. Students will develop expertise in Business and Financial Management, Golf Club and Turf Services and Food and Beverage operations with a Hospitality focus. Theoretical studies will be supported by practical exposure in all areas of Golf and Club Facilities. Students will gain an appreciation for pro-active customer service and the relation to business development. Spending your days at the Golf Course.... What could be better?
- Students entering the program in September will complete two academic terms followed by their work term from April to October. The second year of the program commences in October with two academic terms which end in March.
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year Co-operative Education program. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma. More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Golf and Club Management program, Program Code GRM3.Learning Outcomes
Vocational Program Learning Outcomes:
(Vocational program learning outcomes must be consistent with the requirements of the Credentials Framework for the proposed credential.)
The graduate has reliably demonstrated the ability to:
- Identify the inherent risks associated with operating a healthy and safe golf and recreational club environment;
- Apply contemporary business administration skills to the management of golf and recreational club facilities;
- Contribute to the effective coordination of a golf and recreational club operations;
- Apply the principles of marketing, sales and merchandising as it relates to various business operations within club facilities;
- Contribute to the implementation of on-going strategies for optimal customer service and relations;
- Apply the fundamental principles and techniques necessary for maintenance and sustainability of golf and recreational club facilities;
- Research and plan strategically for the effective operation of golf and recreational club facilities;
- Contribute to strategies for effectively managing the performance and development of staff and volunteers;
- Develop entrepreneurial strategies for the operation and management of golf and club facilities;
- Provide effective Food and Beverage service delivery & management, including customer service and coordination of special events;
- Adapt to various and changing technologies, systems and applications for the golf & club management industry;
- Support the maintenance/care regime needed in order to sustain the turf and garden areas of the golf and/or recreational club facility.
- Graduates of this program who wish to pursue further education have numerous pathway opportunities to degrees and other diplomas both here at Fanshawe College and around the globe. Students are encouraged to search the various links on the Tourism, Hospitality and Culinary Arts website and discuss the program specific opportunities with the Tourism, Hospitality and Culinary Arts Student Success Advisor.
- Graduates of this program can apply for admission to the One-Year Guest Relations Management - Concierge Specialist program or Special Events Planning program offered by Fanshawe College.
- Graduates of this program, who meet the admission requirements, may apply for Graduate Studies in the Lawrence Kinlin School of Business (to be discussed with the Program Coordinator). This one-year option meets the educational requirements of the PGA of Canada.
- Graduates of this program, who meet the admission requirements, may apply for program transfer to Level 3 of the Food and Beverage Management Ontario College Diploma program or Level 3 of the Hospitality - Hotel and Resort Services Management Ontario College Diploma program offered by Fanshawe College, School of Tourism, Hospitality and Culinary Arts. "Application for Program Transfer" forms are available from the Office of the Registrar, Room E1012.
- Specific pathways meet the educational requirements for the PGA of Canada (Discuss with Coordinator)
- This program prepares students for their "CCM" Certified Club Manager Designation
- For information about Program Pathways visit www.fanshawec.ca/programpathways