Quality Assurance Management
Image
Program Overview
In the current job market, employers actively seek highly skilled individuals who possess expertise in current quality assurance, problem-solving, and quality management practices. The 30-week Quality Assurance Management graduate certificate program equips individuals with the essential knowledge and hands-on experience required to excel within the applied science and technology industries. On completion of the program, graduates will recognize the role of modern quality techniques in creating value in an organization and be exceptionally well prepared for a career in quality assurance.
Program Details
Program Code
QLA1
Credential:
Ontario College Graduate Certificate
Duration
30 Weeks
Start Dates
Locations
Availability
Full Time Offerings
2024 September
London
Open
2025 January
London
Open
2025 May
London
Open
Start Dates
Locations
Availability
Full Time Offerings
2024 September
London
Open
2025 January
London
Open
2025 May
London
Open
Your Learning Experience
Through the program, students will acquire a comprehensive understanding, practical experience, and proficiency in various subjects, including the fundamentals of quality assurance, continuous improvement methods, international quality standards, statistical techniques, Total Quality Management (TQM), Six Sigma, and Lean Manufacturing.
Students will also be able to apply the proper techniques and procedures to solve problems and enhance the quality of goods and services, to eliminate waste and to reduce the incidence of defects.
The principles explored in this program are versatile and can be applied across a broad spectrum of industries. It encompasses skill development that holds value not only in traditional manufacturing sectors but also meets the demands of technology-oriented industries.
This program provides a pathway for graduates of Ontario College Diplomas, Ontario College Advanced Diplomas, or degrees in fields such as manufacturing, food production, biotechnology, financial and IT services who seek to expand their skills to include quality assurance.
Learning Outcomes
The graduate has reliably demonstrated the ability to:
- Implement and document the requirements of international quality standards (such as ISO 9001 and TS 16949)
- Design, perform and analyze results of process improvement and product development experiments to form recommendations for implementing various process improvement tools.
- Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis
- Lead and resolve quality assurance issues in a Canadian industrial environment using accepted quality assurance techniques including FMEA, PPAP and APQP
- Co-ordinate implementation of Total Quality Management (TQM) process within a Canadian industrial or service organization using the concepts of Deming, Crosby and Juran
- Use the correct device or instrument to accurately measure products and conduct a Measurement System Analysis (MSA)
- Conduct audits for Quality and Environmental systems as part of an organization's quality engineering management processes.
- Apply test procedures and techniques to confirm that product design requirements are met
- Communicate technical information, including audit results where relevant, to various stakeholders to inform decision making about quality assurance processes.
- Use reliability management to enhance quality and customer satisfaction.
- Use relevant relationship management techniques and strategies to establish and maintain customer and supplier relationships.
Admission Requirements
One of:
Ontario College Diploma, Ontario College Advanced Diploma,
Degree in an applied science or manufacturing related field.
OR
Equivalent qualification from another institution as judged by
the College.
OR
Equivalent professional background and experience as judged by
the College.
International Admission Equivalencies
Admission equivalencies for Fanshawe depends on your country of study. Please enter your location to see the requirements for your country below.
Applicant Selection Criteria
Applicant Selection Criteria
Where the number of program eligible applicants exceeds
available spaces, the Applicant Selection Criteria for this program
will be:
1. Preference for Permanent Residents of Ontario
2. Receipt of Application by February 1st (After this date,
Fanshawe College will consider applicants on a first-come,
first-served basis until the program is full)
3. Achievement in the Admission Requirements
Courses
| Level 1 | ||||
| Take all of the following Mandatory Courses: | ||||
| QUAL-6002 | Fundamentals of Quality & TQM | 3 | ||
| This course introduces students to the basic concepts of quality management for manufacturing and service industries. Students will learn about the importance of quality in today's world, definitions of quality, history and evolution of quality assurance, contributions of the Quality Gurus, the role of quality assurance in organizations, and a general overview of Total Quality Management (TQM). Additional topics include concepts such as the importance of leadership, total employee involvement, principles of quality of TQM, role of quality control and quality assurance. Students will learn about the cost of quality (COQ) concept and how it drives continuous improvement activities. Students will become familiar with the visible and hidden costs of poor quality that exist in many organizations. | ||||
| METH-6011 | Continual Improvement | 3 | ||
| In this course students will learn about the principles for Continual Improvement (CI) and the methodologies that can benefit an organization to eliminate waste, decrease costs, optimize performance, and enhance customer satisfaction. The PDCA cycle and the Kaizen approach for continuous improvement will be studied. Additional topics will include how to build a culture of continuous improvement, the role of leadership in creating the strategic vision and quality policy, how to manage relationships with customers and suppliers, how continuous improvements project rely on process improvement teams and the use quality tools. Students will learn the components of a successful team and the stages of team development, and the skills are required to effectively manage projects, make decisions, and solve problems in a team setting. | ||||
| QUAL-6000 | Quality System Standards | 3 | ||
| In this course students will learn how to implement a Quality Management System based on the internationally accepted Quality Management Systems (QMS) Standard ISO 9000. Students will learn about the key requirements for a quality management system using the ISO 9001:2015 International Standard as a reference. Students will also learn about other related industry specific quality management standards and how to apply the process approach to auditing processes and procedures. Quality system auditing topics will include principles, practices and types of management system audits, best practices of auditing, and the auditing lifecycle. The concept of Integrated Management Systems which combine standards for quality, occupational health & safety, and environmental management will be examined. | ||||
| QUAL-6001 | Statistics and Data Analysis | 3 | ||
| Students will learn about role of statistics and data in quality assurance. Topics include: descriptive statistical methods, data analysis, random variables, sampling distributions, measures of central tendency, measures of dispersion, the central limit theorem, the normal distribution and its application, probability concepts, linear regression and correlation, calculating confidence intervals and point estimation. This course provides the student with a foundation for the Advanced Statistics for Statistical Process Control (SPC). | ||||
| QUAL-6003 | Struct Prob Solving & Decision Making | 3 | ||
| In this course students will learn how to use a structured approach to problem-solving. Emphasis will be on using a step-by-step problem-solving methodology for root cause analysis. Students will learn how to apply the problem-solving process, when to apply it, how and when to use quality tools in support of the problem-solving process. Students will learn how to create a clear problem statement to begin solving problems. Students will have an opportunity to practice using common quality tools and techniques such as process flow charts and cause and effect diagrams, pareto charting, Is-Is-not analysis, five-why technique, and brainstorming. Students will learn decision making techniques and how to use decision-making methods to improve their decision-making skills. | ||||
| QUAL-6004 | Metro, Calib & Measurement Systems | 3 | ||
| In this course students will learn basic metrology, calibration, and dimensional measurement concepts as applicable to quality assurance and quality control. Course topics include the history, principles, terminology, units of measurement, devices, and the proper selection, application, and care of typical measurement systems. Other topics include interpretation of engineering prints, basic understanding of Geometric Dimensioning and Tolerancing (GD&T) terminology, tolerancing and understanding datum identification. Students will be introduced to the concept of nondestructive testing for evaluation of product and process integrity. | ||||
| QUAL-6005 | Communications for Quality Assurance | 3 | ||
| In this course students will learn about effective communication for quality assurance. Students will write quality reports, properly constructed procedures and work instructions, problem-solving reports, customer complaint response letters, audit reports and test reports. Students will study oral presentation strategies that are employed in workplace settings such as team meetings, project reviews and client meetings. Students will learn about how to prepare visual presentations and how to manage nervousness. Students will be required to research a topic and deliver an oral presentation in front of the classroom. | ||||
Tuition Summary
London
*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.