Program Overview
Program Details
Canadian Students
Full Time Offerings
International Students
Full Time Offerings
Your Learning Experience
Through the program, students will acquire a comprehensive understanding, practical experience, and proficiency in various subjects, including the fundamentals of quality assurance, continuous improvement methods, international quality standards, statistical techniques, Total Quality Management (TQM), Six Sigma, and Lean Manufacturing.
Students will also be able to apply the proper techniques and procedures to solve problems and enhance the quality of goods and services, to eliminate waste and to reduce the incidence of defects.
The principles explored in this program are versatile and can be applied across a broad spectrum of industries. It encompasses skill development that holds value not only in traditional manufacturing sectors but also meets the demands of technology-oriented industries.
This program provides a pathway for graduates of Ontario College Diplomas, Ontario College Advanced Diplomas, or degrees in fields such as manufacturing, food production, biotechnology, financial and IT services who seek to expand their skills to include quality assurance.
Learning Outcomes
The graduate has reliably demonstrated the ability to:
- Implement and document the requirements of international quality standards (such as ISO 9001 and TS 16949)
- Design, perform and analyze results of process improvement and product development experiments to form recommendations for implementing various process improvement tools.
- Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis
- Lead and resolve quality assurance issues in a Canadian industrial environment using accepted quality assurance techniques including FMEA, PPAP and APQP
- Co-ordinate implementation of Total Quality Management (TQM) process within a Canadian industrial or service organization using the concepts of Deming, Crosby and Juran
- Use the correct device or instrument to accurately measure products and conduct a Measurement System Analysis (MSA)
- Conduct audits for Quality and Environmental systems as part of an organization's quality engineering management processes.
- Apply test procedures and techniques to confirm that product design requirements are met
- Communicate technical information, including audit results where relevant, to various stakeholders to inform decision making about quality assurance processes.
- Use reliability management to enhance quality and customer satisfaction.
- Use relevant relationship management techniques and strategies to establish and maintain customer and supplier relationships.