Registration in a program is done on a course-by-course basis each term. The expected availability of courses is displayed below but may change throughout the year. Click on the arrows below to confirm upcoming course offerings and to add a course to your online shopping cart. For assistance, please use the inquiry form on this page or call 519-452-4277.


Program Description

Being in a Health Care Office Assistant position is a specialized administration role, it's a role that requires attention to detail,
compassion and specific knowledge. This program will cover all aspects of the medical office and prepare you for this exciting,
ever changing field. You will learn how to work with both patients and medical professionals, You'll start off learning medical
terminology, billing, transcription, patient records, patient preparation and the art of processing physicians orders. Students
use current and industry standard software while receiving experiential computer learning. Graduates of this program are prepared 
to step into the medical office world with careers as a medical secretary, medical team assistant, administrative assistant, office 
assistant, medical records clerk, clerk or receptionist. This program is offered on a part-time basis, all courses are available online.
There are also accelerated in-class course offerings at regional campuses.


Program Requirements

Level 1
Take all of the following Mandatory Courses:
Expected Availability
CreditsFall Winter Summer
Microsoft Office EssentialsCOMP-13783YesYes
You will acquire skills using a variety of operations found in Microsoft Word, Excel, and PowerPoint (MS 365) and develop keyboarding skills (min. 35 wpm), through hands-on experience and assignments. Please note: this course is part of our Health Care Office Assistant program. While the skills learned will be transferable across many fields, the assessments and tasks will have a healthcare focus.
Medical TranscriptionCOMP-50663YesYes
This course introduces the student to medical transcription and builds on previously acquired general transcription and keyboarding skills. The student will apply the basic medical knowledge learned in Medical Terminology 1 and concurrently in Medical Terminology 2 in the completion of various medical documents and records. As a transcriptionist, you are charged with the responsibility of assuring that the physician's words are recorded promptly and accurately. Accuracy, editing skills and reading/writing for understanding and meaning will be emphasized throughout the course. Advanced technology such as voice recognition systems, electronic patient records and electronic signatures directly affect the transcriptionist's role. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.
Processing of Physicians' OrdersHLTH-10072YesYes
Enable students to demonstrate appropriate processing skills for the completion of physicians' orders.
Patient Preparation in Health CareHLTH-12082YesYes
This course will give you the knowledge and skills required to prepare a client for examination, including measuring vital signs, measuring height and weight, positioning and draping, use of proper body mechanics, tray preparation and specimen collection. You will learn how to complete a proper health assessment using a review of body systems. Knowledge will be gained in the ares of infection and infection control; medical and surgical asepis, professionalism and communication. All of the knowledge and skills acquired will prepare you for working in a health care setting.
Computerized BillingCOMP-11283YesYes
It is strongly recommended that students have: medical terminology, good typing skills and basic computer knowledge. The course is designed to provide the student with the fundamentals of learning Computerized Medical Billing, as well as an understanding of the Schedule of Benefits and Preambles of the Ministry of Health.
Professional CommunicationCOMM-10542YesYes
Designed to improve the student's written, verbal, and non verbal communications skills. An introduction to the essential concepts and skills required to build successful relationships within a group and organization structure. Communication, business ethics, teamwork, group dynamics, team building and customer relations are discussed.
Organizational SkillsHLTH-10103YesYes
This course will focus on personal and organizational skills required by persons employed in health care in an office/clerical assistant role. This will assist them to effectively carry out their role in assisting with the administration of a nursing unit/health care facility office.
Medical Concepts & Language 1ADMN-10503YesYes
This course introduces the student to medical terminology and anatomy. An introduction to anatomy will provide a basic understanding and working knowledge of the human body. The history and composition of medical language will be explored. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.
Electronic Patient RecordsADMN-10453YesYes
This course is designed to provide the student with the fundamentals of learning basic electronic patient scheduling and registration. It will also examine the health record as it is used in health care organizations. A major emphasis is on confidentiality and the legal aspects of health information documentation. It is strongly recommended that students have medical terminology, good typing skills and basic computer knowledge.

Program Residency
Students Must Complete a Minimum of 6 credits in this
program at Fanshawe College to meet the Program Residency
requirement and graduate from this program

More Information

More Info

Learning outcomes

The graduate has reliably demonstrated the ability to:

  1. Demonstrate effective communication and interpersonal skills in interactions with the interdisciplinary health care team, departments, patients, clients, and the community;
  2. Explain human anatomy and utilization of appropriate terminology in the performance of duties;
  3. Discuss an understanding of the legal and ethical parameters affecting the health care setting;
  4. Perform accurate record keeping including billing, transcribing physician's orders, patient chart maintenance, business correspondence;
  5. Demonstrate effective organizational skills in carrying out assigned responsibilities;
  6. Explain an understanding of the organization, departments, and functions of a health care setting.

Program Details

Program Code
Topic Area
Health and Nursing