Registration in a program is done on a course-by-course basis each term. The expected availability of courses is displayed below but may change throughout the year. Click on the arrows below to confirm upcoming course offerings and to add a course to your online shopping cart. For assistance, please use the inquiry form on this page or call 519-452-4277.

  • Overview

    Program Description

    Being in a Health Care Office Assistant position is a specialized administration role, it's a role that requires attention to detail, compassion and specific knowledge. This program will cover all aspect of the medical office and prepare you for this exciting, ever changing field. You will learn how to work with both patients and medical professionals.

    You'll start off learning medical terminology, billing, transcription, patient records, patient preparation and the art of processing physicians' orders. Students use current and industry standard software while receiving experiential computer learning.

    Graduates of this program are prepared to step into the medical office world with careers as a medical secretary, medical team assistant, administrative assistant, office assistant, medical records clerk, clerk or receptionist. 

    This program is offered on a part-time basis, most courses are available online. There are also accelerated in-class course offerings at regional campuses.

  • Courses

    Program Requirements

    Level 1
    Take all of the following Mandatory Courses:
      Expected Availability
      Credits Fall Winter Summer
    Microsoft Office EssentialsCOMP-1378 3 Yes Yes
    You will acquire skills using a variety of operations found in Microsoft Word, Excel and PowerPoint and develop keyboarding skills (min. 35 wpm), through hands-on experience and assignments. Note: This is a compulsory course in the Health Care Office Assistant Program.
    Medical Terminology & AnatomyHLTH-1209 3 Yes Yes
    This basic course will focus on the anatomical structure and functions of the human body and the related terminology used to describe body parts, structure, and function. Related terminology will also include general or symptomatic terms, diagnostic terms, surgical procedures and abbreviations.
    Processing of Physicians' OrdersHLTH-1007 2 Yes Yes
    Enable students to demonstrate appropriate processing skills for the completion of physicians' orders.
    Patient Preparation in Health CareHLTH-1208 2 Yes Yes
    This course will give you the knowledge and skills required to prepare a client for examination, including measuring vital signs, measuring height and weight, positioning and draping, use of proper body mechanics, tray preparation and specimen collection. You will learn how to complete a proper health assessment using a review of body systems. Knowledge will be gained in the ares of infection and infection control; medical and surgical asepis, professionalism and communication. All of the knowledge and skills acquired will prepare you for working in a health care setting.
    Computerized BillingCOMP-1128 3 Yes Yes
    It is strongly recommended that students have: medical terminology, good typing skills and basic computer knowledge. The course is designed to provide the student with the fundamentals of learning Computerized Medical Billing, as well as an understanding of the Schedule of Benefits and Preambles of the Ministry of Health.
    Professional CommunicationCOMM-1054 2 Yes Yes
    Designed to improve the student's written, verbal, and non verbal communications skills. An introduction to the essential concepts and skills required to build successful relationships within a group and organization structure. Communication, business ethics, teamwork, group dynamics, team building and customer relations are discussed.
    Organizational SkillsHLTH-1010 3 Yes Yes
    This course will focus on personal and organizational skills required by persons employed in health care in an office/clerical assistant role. This will assist them to effectively carry out their role in assisting with the administration of a nursing unit/health care facility office.
    Medical TranscriptionCOMP-1130 1.5 Yes Yes
    You will be introduced to medical documents and reports. This course is designed to simulate medical transcription practices used in a health care environment.
    Electronic Patient RecordsADMN-1045 3 Yes Yes
    This course is designed to provide the student with the fundamentals of learning basic electronic patient scheduling and registration. It will also examine the health record as it is used in health care organizations. A major emphasis is on confidentiality and the legal aspects of health information documentation. It is strongly recommended that students have medical terminology, good typing skills and basic computer knowledge.
    Program Residency
    Students Must Complete a Minimum of 6 credits in this
    program at Fanshawe College to meet the Program Residency
    requirement and graduate from this program
  • More Information

    Learning Outcomes

    The graduate has reliably demonstrated the ability to:

    1. Demonstrate effective communication and interpersonal skills in interactions with the interdisciplinary health care team, departments, patients, clients, and the community.
    2. Explain human anatomy and utilization of appropriate terminology in the performance of duties.
    3. Discuss an understanding of the legal and ethical parameters affecting the health care setting.
    4. Perform accurate record keeping including billing, transcribing physician's orders, patient chart maintenance, business correspondence.
    5. Demonstrate effective organizational skills in carrying out assigned responsibilities.
    6. Explain an understanding of the organization, departments, and functions of a health care setting.