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For small businesses and medium size businesses alike, the human resources function can be helpful for much more than simply processing payroll or handling recruitment once a year. Human resources plays an essential role in developing a company’s strategy, handling the employee-centered activities of an organization, and paying attention to legislation. Module 1: Full Cycle Recruitment 1 Day An...

Modern spreadsheet programs perform far beyond simple number crunching. The functionality of Microsoft Excel continues to move the application into new venues such as visual interactive data presentations or sales proposals. Given the now commonplace nature of the program, it is crucial that all business minded professionals have a comprehensive knowledge of MS Excel. Upon successful completion of...

This course provides an overview of technology being used to run business operations that includes Enterprise Resource Planning (ERP), artificial intelligence, big data, and Internet of Things (IoT) amongst other industry-specific software, devices, and systems. From an operations standpoint, it is crucial to understand how technologies are interconnected and in what ways innovation impacts...

Students will learn techniques to successful spa marketing, promotions, and advertising along with gaining confidence in selling products. Students will explore effective client retention and customer service, and ways to building a clientele.

This course introduces the student to best practices associated with managing the small firm. Students are exposed to universal and timeless theories/methods that cut across all major aspects of dealing with people, data and systems. Content and process skills will be conveyed including: decision-making, presenting arguments, building teams, introducing change and providing leadership.

The student learns how to structure written reports from memos to formal presentations in a way that is precise, clear and easy to read. This course is ideal for anyone who finds the report writing demands of the job outstrip their training. The student learns mastery of reports through a series of ten assignments ranging from simple memos to formal reports - all under the guidance of a...

In this course, students will have exposure to a comprehensive windows-based financial spreadsheet package to enhance their problem solving abilities. The package used will be Microsoft Excel for Windows. The student will use this as a tool to prepare various reports and presentations and applications which can be transferred in work commonly performed in the modern office. Students will gain...

This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace.

Develop enterprise-wide awareness of the implications related to the implementation of an integrated CRM Strategy. Students will work through scenarios to help reinforce the concepts related to CRM and how a customer focused organization can benefit. The activities will focus on developing an understanding of the concepts related to org. structure and management, measurement, and structured CRM...

This course is designed to provide the student with an introduction to small business and entrepreneurship and to help develop certain entrepreneurial success skills which are important for small business ownership. The students will develop a general knowledge of the historical and political context of small business in Canada and of the major functional areas of business management.