• Overview - 2019/2020

    Today's workplaces are hives of activity, with a variety of personalities and office tools needing to be managed, scheduled and processed. If you've thought of a career that will put you in the middle of a fast-paced, people-based environment, the Office Administration – Executive program will help you master the skills employees need to make their offices run smoothly.

    In our executive assistant course, you'll learn how to oversee budgets, supervise and train others, organize meetings and travel arrangements, as well as plan conferences, research ideas and produce professional documents and reports. You'll also develop your organizational skills, learn computer applications, and enhance your verbal and written communication skills as part of your executive assistant certification. You'll study the importance of leadership while attending meetings of the London chapter of the International Association of Administrative Professionals, where you'll meet industry contacts and learn from seasoned professionals over the course of your executive assistant training.

    During two co-op work terms, you'll gain experience while getting paid. 

    After Graduation:

    When you graduate from our executive assistant course, you can prepare and write exams for the Certified Administrative Professional (CAP) or Certified Professional Secretary (CPS) designations. You'll also earn courses towards a Certified Human Resources Professional (CHRP) designation from the Human Resources Professionals Association (HRPA).

    In every efficient office there is a professional behind the scenes making sure everything is running smoothly. You can be that professional.

    Donna Hill
    Graduate 2015

    "The Office Administration Executive program provided me with all the skills, guidance and opportunities I needed to succeed. The teachers and staff go the extra mile to make a difference."


    Program coordinators:

    London Campus

    Shanta Doobay, M.Sc.
    Phone: 519-452-4430 x5147

    Woodstock/Oxford Regional Campus

    Bette Rowe
    Phone: 519-421-0144 x230

  • Admission Requirements - 2019/2020

    OSSD with courses from the College (C), University (U), University/College (M), or Open (O) stream WITH:
    - Any Grade 11 or Grade 12 English (C) or (U)
    Academic and Career Entrance Certificate (ACE)
    Ontario High School Equivalency Certificate (GED)
    Mature Applicant with standing in the required course stated above

    English Language Requirements

    Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

    • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
    • Test of English as a Foreign Language (TOEFL) test with a minimum score of 550 for the paper-based test (PBT), or 79 for the Internet-based test (iBT), with test results within the last two years
    • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
    • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
    • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
    • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
    • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
    • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

    Recommended Academic Preparation

    • Basic Computer familiarity 
    • Academic and Career Entrance Certificate (ACE): Computer Skills course

    Applicant Selection Criteria

    Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
    1. Preference for Permanent Residents of Ontario
    2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
    3. Achievement in the Admission Requirements
  • Courses

    Office Administration - Executive-2019/2020

    Level 1Credits
    Take all of the following Mandatory Courses:

    Group 1
    ACCT-1034Accounting Fundamentals4
    Employees require understanding and an ability to analyze accounting procedures as they relate to accounting principles.This course teaches students the accounting process from an administrative assistant's point of view for a service and merchandising business. Participants will learn to apply accounting theory and procedures to effectively record business transactions into the proper journal and ledger and to use this information to prepare accurate financial statements. You will learn the importance of adjusting and closing entries and the accounting terminology required to function effectively as an administrative assistant.
    ADMN-1014Administrative Documentation 14
    Keyboarding speed, accuracy, and technique, combined with word processing proficiency, are essential skills required to work in any type of business environment. Introductory word processing concepts and commands will be applied to the production and formatting of administrative documents. Students will apply proofreading techniques to type error-free e-mails, memorandums, letters, tables, and reports.
    MATH-1143Fundamental Mathematics for Business3
    This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace.
    BUSI-1156Strategies for Success1
    This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.
    MGMT-3052Understanding Workplace Behaviours3
    This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.

    Group 2
    TAKE WRIT-1032 OR WRIT-1034
    WRIT-1032Reason & Writing-Business 13
    This course will introduce business students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
    WRIT-1034Reason & Writing 1-EAP4
    This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence.

    Level 2Credits
    Take all of the following Mandatory Courses:
    ACCT-3045Accounting 24
    This is the continuation of the first-semester accounting course. Students will continue to study accounting theory with emphasis on inventories, cash control, banking, receivables, payroll, and liabilities. As well, students will use QuickBooks accounting software to manage business revenue and expenses, process payroll, reconcile bank accounts, track inventory, and create useful reports.
    ADMN-3006Administrative Documentation 24
    Students will continue to build text and data input speed and accuracy required to meet multiple deadlines encountered in subsequent courses, as well as in today's business environment. Proper keyboarding and proofreading techniques will be reinforced. Intermediate word processing concepts and commands will be applied to the production of business documents including multiple-page memorandums, letters, envelopes, fax cover sheets, merged documents, tables, and formal business reports.
    ADMN-1013Office Procedures & Strategies4
    Students will be required to prioritize and complete a variety of tasks that are indicative of the type of work they will be required to complete in today's office environment. Students will gain confidence in adapting to changing office environments, problem solving strategies, and providing exceptional administrative support. Students will learn the importance of customer service, telephone techniques, mail processing, and time management. A strong emphasis will be placed on learning electronic and manual records management, managing an Outlook account, and preparing for employment.
    COMP-1100Spreadsheet Design & Production3
    Spreadsheets are a versatile tool for both personal and business use. This course introduces students to the use of spreadsheets in a business environment. Students will learn to organize and analyze numeric data to create budgets, illustrate sales trends in charts, use templates for office expenses and sort data.
    COMP-3019Principles of Dynamic Presentations3
    Presenting information in a concise and effective manner is an important skill for office administrators. The goal of this course is to teach students the principles of effective presentation design and delivery and to give them experience with public speaking individually and collaboratively. Students will experience an emphasis on theory applied in experiential activities to build effective presentation and speaking skills. A variety of presentation software will be explored and used to create effective visual presentation aids. Students will learn to use constructive criticism techniques to critique their own and other students' presentations and learn the art of giving effective feedback.
    COMM-3079Communications for Office Administration3
    This course, designed for students who plan to work in the field of office administration, focuses on professional written communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing - organization, grammar, style, clarity and tone - are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the office environment.
    COOP-1020Co-operative Education Employment Prep1
    This workshop will provide an overview of the Co-operative Education consultants and students' roles and responsibilities as well as the Co-operative Education Policy. It will provide students with employment preparatory skills specifically related to co-operative education work assignments and will prepare students for their work term.

    Level 3Credits
    Gen Ed - Take a 3 credit General Education elective course
    Take all of the following Mandatory Courses:
    ADMN-3004Administrative Documentation 34
    Students further enhance their critical thinking, business vocabulary, and word processing skills by completing a wide variety of real-world office projects created for a fictional training corporation. They demonstrate their understanding of the processes involved in document production and develop the skills to work with confidence in any office setting. Students learn how to make travel arrangements and prepare for business conferences; coordinate mailouts and surveys; master the use of tables, charts, and reports; and prepare fully for their job search in the administrative field. Activities for setting priorities, managing time, problem-solving, and assessing work habits are provided.
    COMP-5051Executive Spreadsheet Applications3
    The emphasis of this course will be on the understanding, interpretation, and analysis of spreadsheets, which are important business tools. Topics include building complex formulae, working with named ranges, exploring database functions, creating macros, and using advanced file techniques including linking, comments, and protecting information. Analysis tools include goal seek, pivot tables, and scenarios. Integrating spreadsheets with documents created using word processing will be practised.
    COMP-3076Database Management Systems3
    This course will develop the student's knowledge of database software. Emphasis will be on designing a table structure and forms, building basic and advanced queries, defining relationships, enforcing referential integrity, creating summary reports, performing calculations, and exporting, importing, and linking data from other applications.
    COMP-3039Desktop Publishing3
    Students will be introduced to all aspects of developing business documents and marketing materials. Documents produced will include brochures, newsletters, ads, web sites, and other business related documents. Design and colour theory will be explored along with various layout themes. Consideration will be given to differences between online and printed documents.
    MGMT-3029Managing Human Resources 13
    Managing Human Resources I examines the functions of a modern Human Resources Department as well as recognizing how smaller businesses can implement effective HRM policies and procedures. The course is designed to illustrate how a successful supervisor or team leader requires the necessary interpersonal skills to lead and direct others in carrying out these policies and procedures, focusing on the competitive, social, health and safety and legal issues affecting the management of people.

    Level 4Credits
    Take all of the following Mandatory Courses:

    Group 1
    ACCT-3021Accounting 34
    This course uses current accounting software to become familiar with all Simply Accounting modules. Extensive practice inputting source documents into company records in Simply Accounting is emphasized. Students convert manual accounting systems to computerized systems. Financial statements, vendor, customer and inventory reports will be prepared.
    MGMT-3033Managing Human Resources 23
    This course is a continuation of Managing Human Resources I. Topics examined will include the strategic role of human resources planning, employee compensation and benefits. The student will also understand the nature of job analysis, evaluation, recruitment, and selection. From a human resources perspective, students will participate in the complete hiring process through an integrated interview process project.
    MGMT-5058Applied Project Management Strategies4
    Students will work in teams to plan all details and prepare all documents for a three-day conference. They will be introduced to the theory of event planning and apply this in all aspects of the project from venue selection to budget calculations, guest speaker selection and web site development. Students will use available file sharing applications to organize and share all their project information.
    ADMN-3002Canadian Business in the Global Economy3
    Current issues and trends affecting Canadian businesses domestically and internationally will be addressed. Topics include: types of organizations; significance of global economy; effects of sociology and politics on the conduct of international business; imports, exports, and customs; the nature of business management and management as it relates to social responsibility; organizational structure; financial systems; environmental issues; free trade; marketing processes; and business plans.
    ADMN-3015Administrative Documentation 44
    Students continue to enhance their critical thinking, business vocabulary, and word processing skills by completing office projects created for a fictional training corporation. They demonstrate their understanding of the processes involved in document production by completing a wide variety of projects that simulate realistic workplace challenges. Students learn how to research, organize, coordinate, and participate in business meetings and will prepare documents to support business meetings and international executive travel. Activities for setting priorities, managing time, problem-solving, and assessing work habits are provided. In addition, students master their word processing skills by integrating the full range of word processing features into a variety of business documents.

    Group 2
    Take COMP-5056 or INNV-1001
    COMP-5056Integrated Applications3
    Using a project-based business simulation, students will apply decision making, critical thinking, research, teamwork, communication, and organizational skills to analyze business problems. Students will then apply appropriate strategy and technology solutions. Through real-world projects, students will polish their computer application skills while integrating their knowledge and competencies in meaningful work-related applications.
    INNV-1001Innovation Applications3
    This course will explore Innovation through projects and group work that are assigned and developed in collaboration with your instructor. With the help of case studies, research reports, and creative thinking methods students will leverage their personal experiences and develop their capacity to innovate in multiple fields.

    Gen Ed - Electives
    Take 3 General Education Credits -
    Normally taken in Level 3

    Program Residency
    Students Must Complete a Minimum of 20 credits in this
    program at Fanshawe College to meet the Program Residency
    requirement and graduate from this program

  • Careers - 2019/2020

    Career Opportunities

    Graduates of this program will be capable of filling responsible and interesting positions as administrative assistants and office coordinators, with career paths advancing toward increasingly more responsible positions in senior administrative support and office management roles. Administrative professionals are required in all organizations, including governments, manufacturers, educational institutions and service providers.
  • More Information - 2019/2020

    A Co-operative Education Program
    A Two-Year Ontario College Diploma Program
    Offered as a Weekday Program and as an Online Program

    Program Code: OAE3
    Campus Code: LC (LC - London)
    September/January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates
    School of Information Technology: 519-452-4291

    Program Code: OAE3
    Campus Code: LCL (LCL - London-Online)
    September/January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates
    School of Information Technology: 519-452-4291

    Program Code: OAE3J
    Campus Code: SC (SC - Simcoe)
    September Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates
    Simcoe/Norfolk Regional Campus: 519-426-8260

    Program Code: OAE3W
    Campus Code: WC (WC - Woodstock)
    January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates
    Woodstock/Oxford Regional Campus: 519-421-0144

    Program Description

    This two-year professional program is designed to provide students with an extensive practical understanding and knowledge of business operations and processes. The emphasis is on interpersonal, communication, organizational, technical, and problem-solving skills applied to enhance the effective operation of the workplace.

    Expert training in software applications, technical support, and training skills will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, coordination and task completion. Utilizing these skills, students will be capable of overseeing projects and budgets; supervising and training others; organizing meetings, conferences and travel arrangements; managing a personal computer; and researching, developing, and presenting accurate business correspondence and reports.

    Other Information

    • The curriculum prepared for each program in the School of Information Technology contains appropriate elements of general education content and methodology, leading to the achievement of the learning objectives outlined by the College policy definition on general education.
    • Students entering Level 1 of the program in January will proceed to Level 2 of the program in May.
    • Graduates of the Fanshawe College Business Fundamentals Ontario College Certificate program who meet the admission requirements can apply to Level 2 of the Office Administration - Executive Ontario College Diploma program and may be granted up to four internal credits towards this program. Students wishing to continue into Level 2 of the Office Administration - Executive program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.
    • Students registered in the Fanshawe College Business program who successfully complete Level 1 may qualify for direct entry into Level 2 of the Office Administration - Executive Ontario College Diploma program. Students wishing to continue into Level 2 of the Office Administration - Executive program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.

    Co-operative Education

    This two-year program has two co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.
    Learning Outcomes 

    The graduate has reliably demonstrated the ability to

    1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.

    2. manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.

    3. coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.

    4. operate and provide support related to the use, maintenance and procurement of office equipment and technologies.

    5. evaluate, establish and administer a variety of records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.

    6. produce financial documents and reports by identifying and compiling relevant information and using accounting software.

    7. prepare and produce a variety of business documents using available technologies and applying industry standards.

    8. use interpersonal, leadership and client service skills to respond to diversity and to support the vision and mission of the organization.

    9. research, analyze and summarize information on resources and services and prepare summary reports with recommendations.

    10. select and use information technologies to support communication with internal and external stakeholders and to promote the organization.

    11. organize and coordinate meetings, conferences, special events and make travel arrangements, including the preparation of related documentation.

    12. support the implementation of projects by applying basic principles of project management.

    Program Pathways

    For information about Program Pathways visit www.fanshawec.ca/programpathways.
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