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Office Administration - General

In the one-year Ontario College Certificate office administration program, students learn how to communicate efficiently, prepare reports and presentations, as well as general accounting and customer service skills. Graduates are prepared to become competent professionals that managers rely on by offering the latest office computer technology and teaching how to best use your organizational and communication skills to communicate with co-workers, managers, clients and customers.

Our office administration certificate will prepare you for an in-demand career - 2022/2023

Skilled administrative support is vital to today's fast-paced business environment. In this one-year program, students will learn from professionals in the field while developing core skills in communication, problem-solving, computer applications, accounting and office procedures.

Intermediate training in a variety of computer applications will also be combined with understanding the workplace to prepare for a variety of entry-level office administration career opportunities. Using these skills, students will be capable of producing correspondence, presenting information, providing customer support, responding to routine inquiries and supporting the management of small organizations or a department in a large organization.

Throughout the program, students will also have the ability to network with industry contacts through their participation in the International Association of Administrative Professionals (London Chapter). 

Graduates who successfully complete this program will leave with a set of highly transferable skills, ready to jump into a successful administrative career or choose to further specialize with one additional year of study to graduate with a diploma in Office Administration - Health Services or Office Administration - Executive.

 

Career Information ​​​​​​

Graduates of Fanshawe’s Office Administration – General program find employment as receptionists, secretaries, office assistants, accounting clerks, customer service representatives and administrative assistants in various office environments.

 

Did you know Fanshawe consistently ranks high in graduate employment rates among large colleges in Ontario? 

Here are some examples of career opportunities for graduates of Fanshawe’s Office Administration - General program:

Office Assistant

Ensure departmental staff have the operational support they need.

Receptionist

A valuable member of any business, serve as the first point of contact providing clients with the best first impression.

Administrative Assistant

Perform a variety of administrative, clerical and accounting tasks.

 

Learning Outcomes

The graduate has reliably demonstrated the ability to

1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.

2. schedule and coordinate tasks, within specific deadlines and according to set priorities.

3. receive, process and distribute communications in the workplace to assist the flow of information.

4. operate and provide support related to the use of office equipment and technologies.

5. locate, file and retrieve documents and records* from a variety of electronic and paper sources to support daily office operations.

6. record basic financial information using established document formats, procedures and accounting software.

7. produce routine business documents using available technologies and established standards and formats.

8. use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.

9. compile resources as well as services to prepare summary reports.

10. select and use information technologies to support communication with internal and external stakeholders.

11. assist in the organization and coordination of meetings and travel arrangements.

 

Program Availability

Canadian Students

Start Dates
Locations
Availability

Full Time Offerings

2022 September
London
Open
2022 September
London - Online
Open
2023 January
London
Open
2023 January
London - Online
Open

Part Time Offerings

2022 September
London - Online
Open
2023 January
London - Online
Open
2023 May
London - Online
Open

International Students

Start Dates
Locations
Availability

Full Time Offerings

2022 September
London
Open
2023 January
London
Open

Program Details

Program Code
OAG1

Program Coordinators:

London Campus

Laura Chivers-Roberts 

Woodstock/Oxford Regional Campus

Bette Rowe

Delivery
Day Time
Full-Time
Part-Time
Online
Credential
Ontario College Certificate
Duration
30 weeks

Admission Requirements

OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
- Any Grade 11 or Grade 12 English (C) or (U)
OR
Academic and Career Entrance Certificate (ACE)
OR
Ontario High School Equivalency Certificate (GED)
OR
Mature Applicant with standing in the required course stated above
English Language Requirements

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
  • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10
Recommended Academic Preparation

Recommended Academic Preparation

  • Basic Computer familiarity
  • Academic and Career Entrance Certificate (ACE): Computer Skills course
Applicant Selection Criteria

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
  1. Preference for Permanent Residents of Ontario
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
  3. Achievement in the Admission Requirements

Tuition Summary

London

Canadian Costs
$3,603.32
Total Cost of Program
International Costs
$15,215.87
Total Cost of Program

Online

Canadian Costs
$3,335.46
Total Cost of Program

*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.

 

Courses

Level 1
Take all of the following Mandatory Courses:

Group 1
ACCT-1034Accounting Fundamentals4
Employees require understanding and an ability to analyze accounting procedures as they relate to accounting principles.This course teaches students the accounting process from an administrative assistant's point of view for a service and merchandising business. Participants will learn to apply accounting theory and procedures to effectively record business transactions into the proper journal and ledger and to use this information to prepare accurate financial statements. You will learn the importance of adjusting and closing entries and the accounting terminology required to function effectively as an administrative assistant.
ADMN-1014Administrative Documentation 14
Keyboarding speed, accuracy, and technique, combined with word processing proficiency, are essential skills required to work in any type of business environment. Introductory word processing concepts and commands will be applied to the production and formatting of administrative documents. Students will apply proofreading techniques to type error-free e-mails, memorandums, letters, tables, and reports.
MATH-1143Fundamental Mathematics for Business3
This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace.
MGMT-3052Understanding Workplace Behaviours3
This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.
BUSI-1156Strategies for Success1
This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.
View all courses

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