• Become a master of the office with our administration courses - 2020/2021

    Walk into any office and the first person you see is the receptionist. They smile and greet you, setting the tone for the experience you're about to have. They also run the show behind the scenes, making sure everything is running smoothly. If an exciting career in an office intrigues you, the Office Administration - General program will set you up with highly transferable skills for this in-demand career.

    Our office administration courses are available in a flexible format to suit your busy lifestyle:

    • Traditional in-class, full-time or part-time
    • 100% online, full-time or part-time
    • September and January start dates

    As part of your one year office administration certificate, you'll learn how to communicate efficiently, prepare reports and presentations, as well as general accounting and customer service skills. Our office administration course prepares students to become the competent professional managers rely on by offering the latest office computer technology and teaching how to best use your organizational and communication skills to communicate with co-workers, managers, clients and customers.


    After completing the Office Administration - General certificate, many students choose to further specialize. In just one additional year of study, you can graduate with a diploma in:

    After graduation:

    Upon successful completion of our office administration course, our grads are ready to jump into a career as a receptionist, accounting clerk, customer service representative and administrative assistant. You'll learn from professionals in the field and you can attend meetings of the London chapter of the International Association of Administrative professionals - a great way to meet industry contacts and network.

    A part-time, online version of this program is available


  • Admission Requirements - 2020/2021

    OSSD with courses from the College (C), University (U),
    University/College (M), or Open (O) stream WITH:
    - Any Grade 11 or Grade 12 English (C) or (U)
    Academic and Career Entrance Certificate (ACE)
    Ontario High School Equivalency Certificate (GED)
    Mature Applicant with standing in the required course stated above

    English Language Requirements

    Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

    • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
    • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
    • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
    • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
    • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
    • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
    • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
    • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

    Recommended Academic Preparation

    • Basic Computer familiarity
    • Academic and Career Entrance Certificate (ACE): Computer Skills course

    Applicant Selection Criteria

    Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
    1. Preference for Permanent Residents of Ontario
    2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
    3. Achievement in the Admission Requirements
  • Courses

    Office Administration - General-2020/2021

    Level 1
    Take all of the following Mandatory Courses:

    Group 1
    ACCT-1034Accounting Fundamentals4
    Employees require understanding and an ability to analyze accounting procedures as they relate to accounting principles.This course teaches students the accounting process from an administrative assistant's point of view for a service and merchandising business. Participants will learn to apply accounting theory and procedures to effectively record business transactions into the proper journal and ledger and to use this information to prepare accurate financial statements. You will learn the importance of adjusting and closing entries and the accounting terminology required to function effectively as an administrative assistant.
    ADMN-1014Administrative Documentation 14
    Keyboarding speed, accuracy, and technique, combined with word processing proficiency, are essential skills required to work in any type of business environment. Introductory word processing concepts and commands will be applied to the production and formatting of administrative documents. Students will apply proofreading techniques to type error-free e-mails, memorandums, letters, tables, and reports.
    MATH-1143Fundamental Mathematics for Business3
    This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace.
    MGMT-3052Understanding Workplace Behaviours3
    This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.
    BUSI-1156Strategies for Success1
    This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.

    Group 2
    TAKE WRIT-1032 OR WRIT-1034
    WRIT-1032Reason & Writing Business 13
    This course will introduce business students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
    WRIT-1034Reason & Writing 1-EAP4
    This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence.

    Level 2
    Take all of the following Mandatory Courses:
    ACCT-3045Accounting 24
    This is the continuation of the first-semester accounting course. Students will continue to study accounting theory with emphasis on inventories, cash control, banking, receivables, payroll, and liabilities. As well, students will use QuickBooks accounting software to manage business revenue and expenses, process payroll, reconcile bank accounts, track inventory, and create useful reports.
    ADMN-3006Administrative Documentation 24
    Students will continue to build text and data input speed and accuracy required to meet multiple deadlines encountered in subsequent courses, as well as in today's business environment. Proper keyboarding and proofreading techniques will be reinforced. Intermediate word processing concepts and commands will be applied to the production of business documents including multiple-page memorandums, letters, envelopes, fax cover sheets, merged documents, tables, and formal business reports.
    ADMN-1013Office Procedures & Strategies4
    Students will be required to prioritize and complete a variety of tasks that are indicative of the type of work they will be required to complete in today's office environment. Students will gain confidence in adapting to changing office environments, problem solving strategies, and providing exceptional administrative support. Students will learn the importance of customer service, telephone techniques, mail processing, and time management. A strong emphasis will be placed on learning electronic and manual records management, managing an Outlook account, and preparing for employment.
    COMP-1100Spreadsheet Design & Production3
    Spreadsheets are a versatile tool for both personal and business use. This course introduces students to the use of spreadsheets in a business environment. Students will learn to organize and analyze numeric data to create budgets, illustrate sales trends in charts, use templates for office expenses and sort data.
    COMP-3019Principles of Dynamic Presentations3
    Presenting information in a concise and effective manner is an important skill for office administrators. The goal of this course is to teach students the principles of effective presentation design and delivery and to give them experience with public speaking individually and collaboratively. Students will experience an emphasis on theory applied in experiential activities to build effective presentation and speaking skills. A variety of presentation software will be explored and used to create effective visual presentation aids. Students will learn to use constructive criticism techniques to critique their own and other students' presentations and learn the art of giving effective feedback.
    COMM-3079Communications for Office Administration3
    This course, designed for students who plan to work in the field of office administration, focuses on professional written communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing - organization, grammar, style, clarity and tone - are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the office environment.

    Program Residency
    Students Must Complete a Minimum of 10 credits in this
    program at Fanshawe College to meet the Program Residency
    requirement and graduate from this program

  • Careers - 2020/2021

    Career Opportunities

    Graduates are employed as receptionists, accounting clerks, customer service representatives and administrative assistants.
  • More Information - 2020/2021

    A One-Year Ontario College Certificate Program
    Offered as a Weekday Program and as an Online Program
    Program Code: OAG1
    Campus Code: LC (LC - London)
    September/January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates
    School of Information Technology: 519-452-4291

    Program Code: OAG1
    Campus Code: LCL (LCL - London-Online)
    September/January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates
    School of Information Technology: 519-452-4291

    Program Description

    Skilled administrative support is vital to process business information accurately and to communicate effectively with fellow employees and the public. Five major areas of study are covered: oral and written communication skills, problem-solving skills, computer application skills, accounting ability and office procedures/production. As well, students are assisted in their improvement of "soft skills" such as listening, work ethic and team building.
    Intermediate training in a variety of computer applications will be combined with understanding workplace behaviours and communication skills to prepare for a variety of entry-level office administration career opportunities. Utilizing these skills, students will be capable of producing documents and correspondence, presenting information, providing customer support, responding to routine inquiries, and supporting the management of a small organization or a department in a large organization.

    Other Information

    • Students entering Level 1 of the program in January will proceed to Level 2 of the program in May.
    • Applicants applying to the Online version of the program should select Campus Code LCL (LCL - London-Online).
    • Applicants applying to the Online version of the program should ensure they have appropriate technological capacity to complete the program, including access to a computer, required software and internet access for each course in the program.
    • Graduates from this program may be considered for admission to the second year of the Office Administration - Executive program and the Office Administration - Health Services program.  Graduates  must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012 and meet with the Program Co-ordinator.
    • The curriculum prepared for each program in the School of Information Technology contains appropriate elements of general education content and methodology, leading to the achievement of the learning objectives outlined by the College policy definition on general education.
    • Graduates of the Fanshawe College Business Foundations Ontario College Certificate program who meet the admission requirements can apply to Level 2 of the Office Administration - General Ontario College Certificate program and may be granted up to four internal credits towards this program. Students wishing to continue into Level 2 of the Office Administration - General program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.
    Learning Outcomes 

    The graduate has reliably demonstrated the ability to

    1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.

    2. schedule and coordinate tasks, within specific deadlines and according to set priorities.

    3. receive, process and distribute communications in the workplace to assist the flow of information.

    4. operate and provide support related to the use of office equipment and technologies.

    5. locate, file and retrieve documents and records* from a variety of electronic and paper sources to support daily office operations.

    6. record basic financial information using established document formats, procedures and accounting software.

    7. produce routine business documents using available technologies and established standards and formats.

    8. use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.

    9. compile resources as well as services to prepare summary reports.

    10. select and use information technologies to support communication with internal and external stakeholders.

    11. assist in the organization and coordination of meetings and travel arrangements.

    Program Pathways

    For information about Program Pathways visit www.fanshawec.ca/programpathways.
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