Overview - 2019/2020
The Tourism - Travel Studies program is a one-year Ontario College Certificate designed for students seeking a career in the travel industry.
The curriculum will focus on the fundamentals of travel consulting including customer sales and service, travel business operations, travel systems software, and emerging technology trends. Graduates of this program will have the knowledge and skills necessary for entry-level customer service positions in the hospitality and tourism industry such as travel agent, reservations agent and other customer service representatives. Graduates will also be prepared to write the Travel Industry Council of Ontario (TICO) exam.
This program will be offered online with continuous intake options.
Employers look for graduates from Endorsed Programs because they know the minimum industry standards have been met and the graduate comes with what amounts to a "Quality Assurance Tag".
Phone: 519-452-4430 x4898
Admission Requirements - 2019/2020OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
- Any Grade 12 English (C) or (U)
- Any Grade 11 Mathematics* (C), (U), or (M)
Academic and Career Entrance Certificate (ACE)
Ontario High School Equivalency Certificate (GED) AND:
Any Grade 11 Mathematics* (C), (U) or (M)
Mature Applicant with standing in the required courses stated above
- *Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.
English Language Requirements
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
- A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
- Test of English as a Foreign Language (TOEFL) test with a minimum score of 550 for the paper-based test (PBT), or 79 for the Internet-based test (iBT), with test results within the last two years
- International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements.
- Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
- Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
- A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
- An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
- Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10
Recommended Academic Preparation• Grade 12 Business Leadership: Management Fundamentals (M)
• Grade 11 Information and Communication Technology: The Digital Environment (O)
• Grade 12 Information and Communication Technology: Multimedia Solutions (C)
• Grade 11 and Grade 12 Hospitality and Tourism (C)
• Grade 11 Travel and Tourism: A Regional Geographic Perspective (O)
• Grade 12 Business and Technological Communication (O)
• International Languages, preferably French
• Academic and Career Entrance Certificate (ACE): Business or Technical Mathematics course and Computer Skills course
Recommended Personal PreparationStudents should:
• Have a keen interest in people
• Display effective speaking and writing skills
• Develop personal responsibility and leadership skills in school, community and social organizations
• Be well travelled
Applicant Selection CriteriaWhere the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
- Preference for Permanent Residents of Ontario
- Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
- Achievement in the Admission Requirements
Tourism - Travel Studies-2019/2020
Level 1 Credits TRAV-1033 Fundamentals of Travel 3 The travel industry is one of the fastest growing sectors in the global marketplace. Students will develop research skills as they analyze such topics as documentation, health requirements, currency and transportation options. Special emphasis will be placed on the logistics of airline travel. TRAV-1027 Destination Geography 3 This course examines the geography of travel with respect to locations of principal countries, cities, as well as associated cultural and historical tourism attractions and activities. To successfully sell the experiences associated with key tourism destinations, essential destination knowledge is key. COMP-1512 Travel Systems & Software 4 All aspects of the travel industry rely heavily on the efficient and accurate use of the computer for data base retrieval and reservation booking. This course will introduce the student to the comprehensive and sophisticated VIASINC Travel Technology. TOUR-1009 Sales & Customer Service 3 The growth of the travel field has created a very competitive industry in which strong selling skills are vital, and heightened consumer awareness has created a need for consistently superior service. This course provides the student with the techniques needed to develop customer-focused priorities. MMED-1041 Emerging Technology Trends 2 A course designed to develop the fundamental knowledge and skills required to plan, produce and present multi-media communications, with emphasis placed on practical use of current and emerging technologies including social media. TRAV-1028 Attractions & Tourism 4 This course is designed to provide an overview of the areas of the tourism industry that act as tourism generators as well as the various supports that the tourism services sector provides. The role of events, conferences, attractions, and outdoor adventure and recreation activities will be discussed. This course will also provide information regarding the tourism services sector and the public and private support services that are in place to order to promote the tourism industry. Level 2 Credits COMM-1129 Workplace Writing Skills 3 This course will develop students' professional writing skills for the travel industry. Students will produce a variety of documents appropriate for their workplaces. Tone, format, organization, and word choice are critical factors in these documents. Students will incorporate research, critical thinking, summarizing, and documenting. They will also address various communication challenges in a diverse workplace. BUSI-1169 Travel Business Operations 4 While working in the travel industry is often personally enriching, it must be recognized that the employer owns a business that must operate profitably and efficiently in order to survive. Consequently, an understanding of administration, operations and finance is critical to the success of the business operation. An emphasis will be placed on the role of TICO, ACTA, IATA and other travel organizations have in the travel industry. DEVL-1046 Career Strategies 3 This course will define the necessary tools and skills to implement a successful career strategy and plan, from self-evaluation to the procurement of suitable employment. Students will be introduced to the many diversities of the travel industry with special emphasis on marketing oneself into an appropriate career. Students will explore their aptitudes and strengths and learn how transferable skills lead to success in their chosen profession. TRAV-3015 Flights & Fares 4 This course is designed to provide the student with the complex knowledge and skills required for effective domestic tariff reading and utilization, fare construction and ticket issuance. TRAV-1029 The Tour Industry 3 Package holidays and group tours are two of the most popular segments of the travel industry. Learn about the types of tours, components of tours, top destinations, booking procedures and pricing structures. Understand the function of tour operators, retailers and wholesalers. The student will also develop effective vacation selection and planning techniques and learn about travel insurance available to provide coverage appropriate to clients' needs as required by law. TRAV-1030 Transportation & Hospitality 4 This course will focus on the impact and significance that the transportation, accommodation and food and beverage sectors have on the tourism industry. Emphasis will be placed on various modes of transportation and their role in the industry. As well as unique accommodation options and the evolving significance of niche and eco-travel.
Careers - 2019/2020
Career OpportunitiesGraduates may find employment as: Travel Counselors, Pursers and Flight Attendants, Airline Sales and Service Agents, Ticket and Cargo Agents and Related Clerks, Hotel Front Desk Clerks, Reservations Agents, Transportation Companies(e.g., cruise lines, trains, busses), or in Government Tourism Offices (Municipal, Provincial, Federal).
More Information - 2019/2020A One-Year Ontario College Certificate Program
Offered as an Online ProgramProgram Code: TTS1
Campus Code: LCL (LCL - London - Online)
14 week terms
Academic Calendars available at www.fanshawec.ca/academicdates
ContactSchool of Tourism, Hospitality and Culinary Arts: 519-452-4289
Program DescriptionThe Tourism – Travel Studies program is a one-year Ontario College Certificate designed for students seeking a career in the travel industry. The curriculum will focus on the fundamentals of travel consulting including customer sales and service, travel business operations, travel systems software, and emerging technology trends. Graduates of this program will have the knowledge and skills necessary for entry-level customer service positions in the hospitality and tourism industry such as travel agent, reservations agent, front-desk agent, and other customer service representatives. Graduates will also be prepared to write the Travel Industry Council of Ontario (TICO) exam. This program will be offered online with continuous intake options.Learning Outcomes
- Ensure customer satisfaction by providing tourism products and services in an ethical and professional manner, both individually and as part of a team.
- Use marketing concepts, social networks, sales strategies, relationship management skills, and product knowledge to promote and sell tourism products, services, and customer experiences.
- Comply with relevant regulatory bodies and workplace systems, and identify risk management principles and policies to ensure safe and healthy tourism operations.
- Use appropriate technologies to enhance the quality and delivery of tourism products, services, and customer experiences.
- Identify and locate prominent travel destinations.
- Examine the relationship between current events and their impact on the world.
- Collect and analyze information for the preparation of travel itineraries, reports, and packages, and prepare and issue accurate travel documentation to clients.
- Collaborate and communicate effectively with customers, suppliers, and other travel agents as required in a culturally diverse and globalized business environment
- Develop ongoing personal professional development strategies and plans to enhance career opportunities.
- Students that successfully complete the Tourism – Travel Studies Ontario College Certificate program will be granted advanced standing into the Tourism – Travel two-year Ontario College Diploma program.
- For information about Program Pathways visit www.fanshawec.ca/programpathways