This course will provide an overview of Palliative Care and coping with death and dying and grief. The focus is to provide you with a review of the concepts of Palliative Care, the multidisciplinary team, hospice, current approaches to care, roles, issues and expectations. The learner will be able to identify what resources are available and will be able to distinguish options of home care vs...
Understanding people and being able to work with them is one of the major keys to management and life success. In this course you will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include: personality styles, establishing rapport, body language, matching and mirroring techniques and the skills necessary to feel totally connected with individuals.
The major purpose of this course is to prepare students to assume a role as entrepreneur, acting as a general manager, as opposed to an accounting technician or a financial specialist. The emphasis is on developing a broad understanding of those accounting and financial management concepts and terminologies which will serve them in the course of starting and operating a small business.
Students are introduced to the fundamental processes and roles and responsibilities of the business analyst. Studies include curriculum consistent with the (BABOK) Business Analysis body of Knowledge from the IIBA International Institute of Business Analysis. Students examine the use of tools and techniques, used by business analysts within the broader context of organizations and their projects...
Ninety percent of all jobs in Canada are created by small and medium businesses and many of these businesses are in the skilled trades. An ever-growing demand for skilled trades results in great market opportunities for tradespersons. One of the important skills' gaps identified amongst tradespersons is the lack of business acumen and entrepreneurial skills. Business Planning for Tradespersons...
This course provides students with the opportunity to analyze the diverse workforce and consider the role of leadership in building inclusive workplaces in a globalized world. Various models of leadership will be examined with a focus on inclusive practices that build effective work environments. Students will explore the challenges in creating inclusion and reflect on their own values and beliefs...
This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the...
Students will get a great overview on all the functions of a business and how they interact. This course is designed to help the learner understand the role of business in Canada by focusing on the basics of management, and organizational theory and structure.
Successful businesses not only respond to their current customer needs, but often anticipate future trends and use innovation to develop new ideas, products or services. The future of skilled trades will be shaped by emerging trends such as sustainability, new entrants to the skilled trades and applied research and development as well as skills shortages driven by demographic s and economic...
This online course, offered through OntarioLearn, provides students with a basic understanding of the development of labour unions in Canada, and the practical skills needed to manage effectively in unionized workplaces. Historical, political, and legal issues affecting the industrial relations environment will be explored. Develop practical skills in collective agreement negotiation, contract...