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It is difficult sometimes to appreciate the sheer scale of the change that has occurred in office workplaces over the last few decades. We have moved from typewriters, IBMs, hand written reports and cheques, to high speed electronic, mobile systems of work which can be accessed via the cloud from remote locations, as well as in the office. We will learn how this impacts today's workers and what...

An introduction to the wines of Ontario, topics include: vineyard conditions, V.Q.A. wine regions, how to choose wines as well as match with food, tasting tips and wines for your health. You will get to experience some great wines that will help you gain an appreciation for sensory evaluations. This course includes the test for the Wine Council of Ontario's (WCO) Certification. Great intro course...

This course covers practical applications of operations in both the manufacturing and services environments with an emphasis on operational strategy, decision making and customer satisfaction. Topics will include competitiveness, strategy, processes, ethics, sustainability and the ability to analyze key issues and problems within operations management.

In this course, students will develop an understanding of different types of electric vehicles (EVs) with a focus on mass-produced, consumer passenger vehicles. Students will explore pros and cons of EVs and be able to compare total cost of ownership (TCO) against traditional internal combustion vehicles (ICE).

If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You'll understand your visitor traffic better, learn how to calculate return on...

In this course, the principles of effective leadership and management are examined with an emphasis on developing strategies for effectively managing groups of people. Situational leadership strategies will be analyzed with a view toward leading organizations through periods of change. Students work collaboratively to examine a variety of workplace issues thereby learning to provide effective...

Communicating Business Metrics aids learners in developing effective metrics-based communications to support executive, management & process-level decision making. Learners will identify a long-term corporate goal and then apply concepts acquired in the micro-credential to design relevant metrics that support strategic, tactical and operational processes and develop targeted communications to...

Visualizing Business Metrics aids learners in designing the most effective visual to tell their business data story. Learners will explore a variety of techniques to add depth and context to data visuals. Introductory level Excel and/or Tableau skills are required. Learning Outcomes: 1. Demonstrate an understanding of basic data visualization techniques 2. Apply appropriate visualization...

Understanding Business Metrics provides insight into the measurements that drive major functional areas in an organization. As they explore key drivers in Supply Chain, Human Resources, IT, Finance, Sales, Marketing, Logistics & Customer Service, participants will learn: why these measurements are important to organizational health, the interconnectedness of organizational metrics and how to...

Managers will learn how to onboard new hires virtually in a way that fosters engagement, two-way communication, knowledge of the corporate culture, and adherence to the organization's mission, vision and values. Learning Outcomes: 1. Learners will be able to describe and list various virtual onboarding, software, tools and techniques. 2. Learners will identify advantages and disadvantages of...