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In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return. The course is of interest to anyone who works with customers, either internal or external, on a daily basis. This course is offered through OntarioLearn by the host college...

Benefits and their administration in business are examined, including such topics as; Canada Pension Plan, Workers' Compensation, government health plans, and pension programs. Life, accident and health insurance, other than that which is provided by the government, are studied. This course also covers contractual benefits such as; rest periods, vacations and sick leaves and volunteer benefits...

Students explore the economics of client value and the importance of building a quality service delivery team that ensures that service is provided in a stellar fashion and that employees buy-in to corporate culture and strategies that deliver the bottom line stakeholders are hoping to achieve.

Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the...

This course focuses on the development of modern management, organizational theory, the processes of planning, organizing, directing and controlling, communications, behavioural strategies and techniques, ethical and social responsibilities in the practice of management, and an overview of human relations. This course is offered through OntarioLearn by the host college, Algonquin College.

This course introduces the student to best practices associated with managing the small firm. Students are exposed to universal and timeless theories/methods that cut across all major aspects of dealing with people, data and systems. Content and process skills will be conveyed including: decision-making, presenting arguments, building teams, introducing change and providing leadership.

This course examines emerging trends and current management issues, concepts and practices pertaining to the field of Occupational Health & Safety. Discussion will focus on several functional characteristics within organizations that pose unique chanllenges for the practitioner attempting to effectively manage resources, both material and human.

The course examines topics in one of the three business core subject areas, mainly operations (the two others being finance and marketing). Students completing this course will have an in-depth knowledge of the responsibilities and current tools of operations managers in manufacturing and non-manufacturing organizations. Coverage includes inventory management, JIT, MRP, ERP, Intro to SAP, Quality...

This course will improve your understanding of the terminology, basic knowledge, and process of effective project management.

The Marketing Research course provides a framework of fundamental research methods including traditional quantitative tools and qualitative applications. In this course students will understand the interrelationship among the parts of the research process to gain the appropriate degree of confidence in a particular research result. Current research practices and processes including trends in...