Office Administration - Health Services
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Program Overview
In health services office administration, you’ll be at the centre of a highly specialized environment that requires a unique combination of attention to detail, compassion and managerial skills. The Office Administration - Health Services program will teach you about medical terminology and transcription, billing and patient management, office producers, ethics and research. You'll also master current software and computer skills that are key components of today's busy medical office.
Program Details
Program Code
OAM4
Credential:
Ontario College Diploma
Duration
60 weeks
Start Dates
Locations
Availability
Full Time Offerings
2025 January
London
Open
2025 September
London
Open
2026 January
London
Open
2024 September
London
Closed
Part Time Offerings
Show More (2)Start Dates
Locations
Availability
Full Time Offerings
2025 September
London
Open
2026 January
London
Open
2024 September
London
Closed
2025 January
London
Closed
Your Learning Experience
In addition to the skills you’ll gain from in-class learning throughout the Office Administration - Health Services program, you'll also gain valuable work experience during a four-week work placement in a medical office environment, or through a comprehensive project-based experience.
Upon graduation, you’ll be ready to start an exciting career in any medical environment with jobs including:
- medical secretary
- medical team assistant
- administrative assistant
- office assistant
- medical records clerk
- medical office coordinator, clerk or receptionist
You might work in a hospital, a medical lab, residential care facility or a community clinic, and you’ll be able to use the accounting, billing and general office skills you’ve earned to work with doctors, surgeons, dentists, chiropractors or other health care practitioners.
This professional, two-year Ontario College Diploma program is designed to provide students with extensive practical understanding and knowledge to perform administrative support in a wide variety of medical environments.
Expert training in computerized medical records systems, billing systems and other office equipment technology applications will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, coordination and task completion. Utilizing these skills, students will be capable of overseeing a variety of medical office environments. Researching, developing, and presenting accurate medical documentation, correspondence and reports will be emphasized. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the program. A part-time offering is available for this program.
Career Information
Graduates of Fanshawe’s Office Administration – Health Services program have the skills to find employment as medical secretaries, medical team assistants, administrative assistants, office assistants, medical records clerks, medical office coordinators, clerks, receptionists and similar administrative support positions. Subsequently, with industry experience, graduates can find employment in office management roles or providing senior administrative support.
Typical employers include hospitals, medical laboratories, research facilities, residential care facilities, non-institutional health services, community clinics, insurance companies, educational and government institutions, and offices of physicians, surgeons, dentists, optometrists, chiropractors and other health practitioners.
Did you know Fanshawe consistently ranks high in graduate employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe’s Office Administration – Health Services program:
Inpatient Clerk
Contributes to the day-to-day operational support of an inpatient unit.
Medical Receptionist
Serves patients by greeting and helping them, scheduling appointments and maintaining records.
Medical Office Administrator
Ensure all front desk and patient-related activities are run in an efficient manner.
The Office Administration-Medical program provided me with all the necessary skills required to work in any administrative role. Coming to Fanshawe for this program was the best decision I have ever made.
Tyler Callaghan
Graduate 2015
Learning Outcomes
- conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- operate and provide support to others related to the use of office equipment and technologies.
- evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
- produce financial and client billing records* for health services by compiling relevant information and using accounting software.
- produce health documents and reports using available technologies and applying industry standards.
- use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- identify and use non-invasive clinical tasks to support effective and efficient health service operations.
Related Programs
Academic School
Program Coordinator:
Laura Chivers-Roberts
Explore our vibrant campuses and discover what makes Fanshawe unique. Get a firsthand look at classrooms, labs, student spaces, and residence halls, and connect with faculty, staff, and current students. Whether you're interested in learning more about academic programs, student services, or extracurricular activities, this is your chance to experience campus life up close. Don't miss the opportunity to see how we can help you achieve your academic and career goals!
Admission Requirements
Ontario Secondary School Diploma (OSSD), or equivalent,
or a mature
applicant with the following course:
- Grade 12 English (C or U)
Students who do not meet these requirements are recommended
for academic
upgrading. A conditional offer may be possible with proof of
enrolment.
Note:
Graduates of the Office
Administration -General program may choose to transfer
directly into the third semester of this program.
International Admission Equivalencies
Admission equivalencies for Fanshawe depends on your country of study. Please enter your location to see the requirements for your country below.
English Language Requirements
English Language Requirements
| Test | Score |
|---|---|
| TOEFL iBT | 79 |
| IELTS Academic | Overall score of 6.0 with no score less than 5.5 in any of the four bands |
| CAEL | Overall score of 60 with no score less than 50 in any of the four bands. score of 80 in listening |
| PTE Academic | 53 |
| Cambridge English | Overall score of 169 with no language skill less than 162 |
| ESL4/GAP5 | Minimum grade of 80% in Level 8, 75% in Level 9, or 70% in Level 10 |
| Duolingo | Overall score of 105, with no score lower than 95 |
Recommended Academic Preparation
Recommended Academic Preparation
- Basic Computer familiarity
- Academic and Career Entrance Certificate (ACE): Computer Skills course
Applicant Selection Criteria
Applicant Selection Criteria
Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:- Preference for Permanent Residents of Ontario
- Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
- Achievement in the Admission Requirements
Post-Admission Requirements
Post-Admission Requirements
The following items are applicable to the program:
- Evidence of Good Health (not required until Year 2)
- Police Record Check and Vulnerable Sector Screening, including a check of the Pardoned Sexual Offenders Database (not required until Year 2)
Courses
| Level 1 | ||||
| Take all of the following Mandatory Courses: | ||||
Group 1 | ||||
| ACCT-1034 | Accounting Fundamentals | 4 | ||
| Employees require understanding and an ability to analyze accounting procedures as they relate to accounting principles.This course teaches students the accounting process from an administrative assistant's point of view for a service and merchandising business. Participants will learn to apply accounting theory and procedures to effectively record business transactions into the proper journal and ledger and to use this information to prepare accurate financial statements. You will learn the importance of adjusting and closing entries and the accounting terminology required to function effectively as an administrative assistant. | ||||
| ADMN-1014 | Administrative Documentation 1 | 4 | ||
| Keyboarding speed, accuracy, and technique, combined with word processing proficiency, are essential skills required to work in any type of business environment. Students will learn how to type starting from the home-row position and then progress to learning the alphabetic, numeric, and symbol keys. In addition, introductory word processing concepts and commands will be applied to the production and formatting of administrative documents. Students will apply proofreading techniques to type error-free business letters, flyers, tables, and reports. | ||||
| MATH-1143 | Fundamental Mathematics for Business | 3 | ||
| This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace. | ||||
| BUSI-1060 | Strategies for Success | 1 | ||
| This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity, emotional self-awareness and social skills development. Additionally, emphasis is placed on career readiness and preparation. | ||||
| MGMT-3052 | Understanding Workplace Behaviours | 3 | ||
| This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources. | ||||
Tuition Summary
London
Online
Toronto
*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.