Office Administration - Health Services

In health services office administration, you’ll be at the centre of a highly specialized environment that requires a unique combination of attention to detail, compassion and managerial skills. The Office Administration - Health Services program will teach you about medical terminology and transcription, billing and patient management, office producers, ethics and research. You'll also master current software and computer skills that are key components of today's busy medical office.


In addition to the skills you’ll gain from in-class learning throughout the Office Administration - Health Services program, you'll also gain valuable work experience during a four-week work placement in a medical office environment, or through a comprehensive project-based experience.

Upon graduation, you’ll be ready to start an exciting career in any medical environment with jobs including:

  • medical secretary
  • medical team assistant
  • administrative assistant
  • office assistant
  • medical records clerk
  • medical office coordinator, clerk or receptionist

You might work in a hospital, a medical lab, residential care facility or a community clinic, and you’ll be able to use the accounting, billing and general office skills you’ve earned to work with doctors, surgeons, dentists, chiropractors or other health care practitioners.

Program Overview

This professional, two-year Ontario College Diploma program is designed to provide students with extensive practical understanding and knowledge to perform administrative support in a wide variety of medical environments. 

Expert training in computerized medical records systems, billing systems and other office equipment technology applications will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, coordination and task completion. Utilizing these skills, students will be capable of overseeing a variety of medical office environments. Researching, developing, and presenting accurate medical documentation, correspondence and reports will be emphasized. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the program. A part-time offering is available for this program. 


Career Information ​​​​​​

Graduates of Fanshawe’s Office Administration – Health Services program have the skills to find employment as medical secretaries, medical team assistants, administrative assistants, office assistants, medical records clerks, medical office coordinators, clerks, receptionists and similar administrative support positions. Subsequently, with industry experience, graduates can find employment in office management roles or providing senior administrative support. 

Typical employers include hospitals, medical laboratories, research facilities, residential care facilities, non-institutional health services, community clinics, insurance companies, educational and government institutions, and offices of physicians, surgeons, dentists, optometrists, chiropractors and other health practitioners.


Did you know Fanshawe consistently ranks high in graduate employment rates among large colleges in Ontario?

Here are some examples of career opportunities for graduates of Fanshawe’s Office Administration – Health Services program:

Inpatient Clerk

Contributes to the day-to-day operational support of an inpatient unit.

Medical Receptionist

Serves patients by greeting and helping them, scheduling appointments and maintaining records.

Medical Office Administrator

Ensure all front desk and patient-related activities are run in an efficient manner.



The Office Administration-Medical program provided me with all the necessary skills required to work in any administrative role. Coming to Fanshawe for this program was the best decision I have ever made.

Tyler Callaghan
Graduate 2015
Learning Outcomes
  1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  2. manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
  3. coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
  4. operate and provide support to others related to the use of office equipment and technologies.
  5. evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
  6. produce financial and client billing records* for health services by compiling relevant information and using accounting software.
  7. produce health documents and reports using available technologies and applying industry standards.
  8. use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
  9. identify and use non-invasive clinical tasks to support effective and efficient health service operations.


Program Availability

Canadian Students

Start Dates

Full Time Offerings

2022 September
2022 September
London - Online
2023 January
2023 January
London - Online

Part Time Offerings

2022 September
London - Online
2023 January
London - Online
2023 May
London - Online

International Students

Start Dates

Full Time Offerings

2023 January

Program Details

Program Code

Program Coordinator:

Laura Chivers-Roberts

Day Time
Ontario College Diploma
60 weeks

Admission Requirements

OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
- Any Grade 12 English (C) or (U)
Academic and Career Entrance Certificate (ACE)
Ontario High School Equivalency Certificate (GED)
Mature Applicant with standing in the required course stated above
English Language Requirements

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
  • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10
Recommended Academic Preparation

Recommended Academic Preparation

  • Basic Computer familiarity 
  • Academic and Career Entrance Certificate (ACE): Computer Skills course
Applicant Selection Criteria

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
  1. Preference for Permanent Residents of Ontario
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
  3. Achievement in the Admission Requirements
Post-Admission Requirements

Post-Admission Requirements

The following items are applicable to the program:

  • Evidence of Good Health (not required until Year 2)
  • Police Record Check and Vulnerable Sector Screening, including a check of the Pardoned Sexual Offenders Database (not required until Year 2)

Tuition Summary


Canadian Costs
Total Cost of Program
International Costs
Total Cost of Program

*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.



Level 1
Take all of the following Mandatory Courses:

Group 1
ACCT-1034Accounting Fundamentals4
Employees require understanding and an ability to analyze accounting procedures as they relate to accounting principles.This course teaches students the accounting process from an administrative assistant's point of view for a service and merchandising business. Participants will learn to apply accounting theory and procedures to effectively record business transactions into the proper journal and ledger and to use this information to prepare accurate financial statements. You will learn the importance of adjusting and closing entries and the accounting terminology required to function effectively as an administrative assistant.
ADMN-1014Administrative Documentation 14
Keyboarding speed, accuracy, and technique, combined with word processing proficiency, are essential skills required to work in any type of business environment. Introductory word processing concepts and commands will be applied to the production and formatting of administrative documents. Students will apply proofreading techniques to type error-free e-mails, memorandums, letters, tables, and reports.
MATH-1143Fundamental Mathematics for Business3
This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace.
BUSI-1156Strategies for Success1
This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.
MGMT-3052Understanding Workplace Behaviours3
This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.
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