• Overview - 2019/2020

    A medical office is not a regular office – it's a highly specialized place that needs a unique combination of attention to detail, compassion and managerial skills. If you've ever thought of working in the exciting medical field, the Office Administration – Health Services program will set you up with the tools you need to help the patients who walk through your door and the medical professionals working within it.

    You'll start off learning about medical terminology and transcription, billing and patient management, office producers, ethics and research. You'll also master current software and computer skills that are key components of today's busy medical office. You'll also gain valuable work experience and real-world contacts during a four-week work placement in a medical office environment.

    When you graduate, you'll be ready to start an exciting career in any medical environment as a medical secretary, medical team assistant, administrative assistant, office assistant, medical records clerk, medical office coordinator, clerk or receptionist. You might work in a hospital, a medical lab, residential care facility or a community clinic, and you'll be able to use the accounting, billing and general office skills you've earned to work with doctors, surgeons, dentists, chiropractors or other health-care practitioners.

    testimonial_OAM3.jpg
    Tyler Callaghan
    Graduate 2015

    The Office Administration-Medical program provided me with all the necessary skills required to work in any administrative role. Coming to Fanshawe for this program was the best decision I have ever made.

     

    Program Coordinator:

    Shanta Doobay
    Phone: 519-452-4291

  • Admission Requirements - 2019/2020

    OSSD with courses from the College (C), University (U),
    University/College (M), or Open (O) stream WITH:
    - Any Grade 12 English (C) or (U)
    OR
    Academic and Career Entrance Certificate (ACE)
    OR
    Ontario High School Equivalency Certificate (GED)
    OR
    Mature Applicant with standing in the required course stated above

    English Language Requirements

    Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

    • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
    • Test of English as a Foreign Language (TOEFL) test with a minimum score of 550 for the paper-based test (PBT), or 79 for the Internet-based test (iBT), with test results within the last two years
    • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements. 
    • Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
    • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
    • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
    • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
    • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

    Recommended Academic Preparation

    • Basic Computer familiarity 
    • Academic and Career Entrance Certificate (ACE): Computer Skills course

    Applicant Selection Criteria

    Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
    1. Preference for Permanent Residents of Ontario
    2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
    3. Achievement in the Admission Requirements

    Post-Admission Requirements

    The following items are applicable to the program:

    • Evidence of Good Health (not required until Year 2)
    • Police Record Check and Vulnerable Sector Screening, including a check of the Pardoned Sexual Offenders Database (not required until Year 2)
  • Courses

    Office Administration - Health Services-2019/2020

    Level 1Credits
    Take all of the following Mandatory Courses:

    Group 1
    ACCT-1034Accounting Fundamentals4
    Employees require understanding and an ability to analyze accounting procedures as they relate to accounting principles.This course teaches students the accounting process from an administrative assistant's point of view for a service and merchandising business. Participants will learn to apply accounting theory and procedures to effectively record business transactions into the proper journal and ledger and to use this information to prepare accurate financial statements. You will learn the importance of adjusting and closing entries and the accounting terminology required to function effectively as an administrative assistant.
    ADMN-1014Administrative Documentation 14
    Keyboarding speed, accuracy, and technique, combined with word processing proficiency, are essential skills required to work in any type of business environment. Introductory word processing concepts and commands will be applied to the production and formatting of administrative documents. Students will apply proofreading techniques to type error-free e-mails, memorandums, letters, tables, and reports.
    MATH-1143Fundamental Mathematics for Business3
    This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace.
    BUSI-1156Strategies for Success1
    This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills.
    MGMT-3052Understanding Workplace Behaviours3
    This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources.


    Group 2
    TAKE WRIT-1032 OR WRIT-1034
    WRIT-1032Reason & Writing-Business 13
    This course will introduce business students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
    WRIT-1034Reason & Writing 1-EAP4
    This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence.

    Level 2Credits
    Take all of the following Mandatory Courses:
    ACCT-3045Accounting 24
    This is the continuation of the first-semester accounting course. Studnets will continue to study accounting theory with emphasis on inventories, cash control, banking, receivables, payroll, and liabilities. As well, students will use QuickBooks accounting software to manage business revenue and expenses, process payroll, reconcile bank accounts, track inventory, and create useful reports.
    ADMN-3006Administrative Documentation 24
    Students will continue to build text and data input speed and accuracy required to meet multiple deadlines encountered in subsequent courses, as well as in today's business environment. Proper keyboarding and proofreading techniques will be reinforced. Intermediate word processing concepts and commands will be applied to the production of business documents including multiple-page memorandums, letters, envelopes, fax cover sheets, merged documents, tables, and formal business reports.
    ADMN-1013Office Procedures & Strategies4
    Students will be required to prioritize and complete a variety of tasks that are indicative of the type of work they will be required to complete in today's office environment. Students will gain confidence in adapting to changing office environments, problem solving strategies, and providing exceptional administrative support. Students will learn the importance of customer service, telephone techniques, mail processing, and time management. A strong emphasis will be placed on learning electronic and manual records management, managing an Outlook account, and preparing for employment.
    COMP-1100Spreadsheet Design & Production3
    Spreadsheets are a versatile tool for both personal and business use. This course introduces students to the use of spreadsheets in a business environment. Students will learn to organize and analyze numeric data to create budgets, illustrate sales trends in charts, use templates for office expenses and sort data.
    COMP-3019Principles of Dynamic Presentations3
    Presenting information in a concise and effective manner is an important skill for office administrators. The goal of this course is to teach students the principles of effective presentation design and delivery and to give them experience with public speaking individually and collaboratively. Students will experience an emphasis on theory applied in experiential activities to build effective presentation and speaking skills. A variety of presentation software will be explored and used to create effective visual presentation aids. Students will learn to use constructive criticism techniques to critique their own and other students' presentations and learn the art of giving effective feedback.
    COMM-3079Communications for Office Administration3
    This course, designed for students who plan to work in the field of office administration, focuses on professional written communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing - organization, grammar, style, clarity and tone - are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the office environment.

    Level 3Credits
    Gen Ed - Take a 3 credit General Education elective course
    Take all of the following Mandatory Courses:
    ADMN-3014Medical Office Procedures 15
    This course introduces the student to the core skills and knowledge required to perform administrative support in a wide variety of medical environments. The course emphasizes the interaction of people, technology, equipment, and administrative procedures in the medical environment. The work of the medical administrative assistant is unique. It combines a high level of caring about people and attention to the day-to-day details of running an efficient and organized practice, clinic, hospital department or unit, or allied health care facility. The importance of professional ethics, privacy, and confidentiality will be highlighted throughout the course.
    ADMN-1042Medical Terminology 13
    This course introduces the student to medical terminology and anatomy to provide a framework of knowledge that will be integrated throughout all of the Office Administration - Medical courses. An introduction to anatomy will provide a basic understanding and working knowledge of the human body. The history and composition of medical language will be explored. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.
    COMP-5047Medical Spreadsheet Applications3
    In a medical office, creating, editing and analyzing data in spreadsheets is fundamental to successful practice management. Students will further their Excel knowledge by building complex formulae, manage range names, create tables and lists incorporating Excel's database capabilities, and apply advanced features to analyze, summarize, protect, and share data. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.
    ADMN-3002Canadian Business in the Global Economy3
    Current issues and trends affecting Canadian businesses domestically and internationally will be addressed. Topics include: types of organizations; significance of global economy; effects of sociology and politics on the conduct of international business; imports, exports, and customs; the nature of business management and management as it relates to social responsibility; organizational structure; financial systems; environmental issues; free trade; marketing processes; and business plans.
    ACCT-3049Electronic Scheduling & Billing13
    Students will be taught electronic patient record management, scheduling, Ministry of Health billing codes, and billing methods used in various medical environments. The students will gain hands-on experience with scheduling using one particular billing software application. Professional ethics, privacy, and confidentiality will be emphasized throughout the course.
    SFTY-1056General Health & Safety-Field Placement0
    Ontario Law requires all students who participate in unpaid placements in workplaces to complete the same mandatory training as paid employees. This course covers two of these mandatory topics; Workplace Hazardous Material Information Systems/Global Harmonized System and Worker Health and Safety Awareness.

    Level 4Credits
    Take all of the following Mandatory Courses:
    ACCT-5016Electronic Scheduling & Billing 22
    This course builds upon the electronic patient record management, scheduling, Ministry of Health billing codes, and billing methods learned in semester one. Hands-on electronic billing procedures will be practiced using one particular billing software application, as the skill set utilized for one specific software application is easily transferable to other billing software applications. Government legislation, provincial billing cycle, WSIB, third party billing, Veteran/Aboriginal Affairs and insurance protocols will be highlighted. Professional ethics, privacy, and confidentiality will be emphasized throughout the course.
    ADMN-5004Medical Office Procedures 23
    This course further develops the skills and knowledge introduced in Medical Office Procedures 1. The student will develop high-level technical, interpersonal, problem solving, critical thinking, and organizational skills required to work in todays medical office environments. The importance of professional ethics, privacy, and confidentiality will be highlighted throughout the course.
    ADMN-5005Medical Terminology 23
    This course builds on the information provided in ADMN-1012/ADMN-1042 and further introduces the student to medical terminology and anatomy, allowing the student to further build a framework of knowledge that will be integrated throughout all of the Office Administration - Medical courses. A further study of anatomy will provide a basic understanding and working knowledge of the human body. The history and composition of medical language will be explored in greater detail. Surgical, diagnostic and pharmaceutical studies will be introduced. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.
    COMP-5049Medical Database Management3
    Managing electronic medical records is important to successful practice management. Students will use database software to create, edit, and extract data from a database. Emphasis will be on designing relational tables, queries, forms, and reports. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.
    WRKE-5001Medical Work Placement6.6
    The first ten weeks of the course will be classroom-based preparing the student to apply for work placement in a medical office environment during the last four weeks of the course. This course will provide the student with practical, hands-on experience, and the opportunity to apply the theories and concepts learned in the Office Administration - Medical Program classroom. Professional ethics, privacy and confidentiality will be emphasized throughout the course.
    COMP-5066Medical Transcription3
    This course introduces the student to medical transcription and builds on previously acquired general transcription and keyboarding skills. The student will apply the basic medical knowledge learned in Medical Terminology 1 and concurrently in Medical Terminology 2 in the completion of various medical documents and records. As a transcriptionist, you are charged with the responsibility of assuring that the physician's words are recorded promptly and accurately. Accuracy, editing skills and reading/writing for understanding and meaning will be emphasized throughout the course. Advanced technology such as voice recognition systems, electronic patient records and electronic signatures directly affect the transcriptionist's role. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.

    Gen Ed - Electives
    Take 3 General Education Credits -
    Normally taken in Level 3

    Program Residency
    Students Must Complete a Minimum of 20 credits in this
    program at Fanshawe College to meet the Program Residency
    requirement and graduate from this program

  • Careers - 2019/2020

    Career Opportunities

    Graduates will have the immediate skill set necessary to find employment as Medical Secretaries, Medical Team Assistants, Administrative Assistants, Office Assistants, Medical Records Clerks, Medical Office Co-ordinators, Clerks, Receptionists and similar administrative support positions.  Subsequently, with the right experience base, graduates can expect to find opportunities in senior administrative support and office management roles.  Typical employers include hospitals, medical laboratories, research facilities, residential care facilities, non-institutional health services, community clinics, insurance companies, educational and government institutions, healthcare providers and offices of  Physicians, Surgeons, Dentists, Optometrists, Chiropractors and other health practitioners.
  • More Information - 2019/2020

    A Two-Year Ontario College Diploma Program
    Program Code: OAM4
    Campus Code: LC (LC - London)
    September/January Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates

    Contact

    School of Information Technology: 519-452-4291

    Program Description

    This two-year professional program is designed to provide students with extensive practical understanding and knowledge to perform administrative support in a wide variety of medical environments.  The focus will be on medical terminology and transcription, medical billing, patient management, medical office procedures, medical ethics and research.  The emphasis will be on interpersonal, communication, organizational, technical, and problem-solving skills applied to enhance the effective operation of the medical environment.

    Expert training in computerized medical records systems, billing systems and other office equipment technology applications will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, co-ordination and task completion.  Utilizing these skills, students will be capable of overseeing a variety of medical office environments.  Researching, developing, and presenting accurate medical documentation, correspondence and reports will be emphasized.

    A four-week medical office environment workplace component will provide the student with practical, hands-on experience and the opportunity to apply the theories and concepts learned in the Office Administration - Health Services program classroom.  The importance of professional ethics, privacy and confidentiality will be highlighted throughout the program.

    Other Information

    • The curriculum prepared for each program in the School of Information Technology contains appropriate elements of general education content and methodology, leading to the achievement of the learning objectives outlined by the College policy definition on general education.
    • Students entering Level 1 of the program in January will proceed to Level 2 of the program in May.
    • Graduates of the Fanshawe College Business Fundamentals Ontario College Certificate program who meet the admission requirements can apply to Level 2 of the Office Administration - Health Services Ontario College Diploma program and may be granted up to four internal credits towards this program. Students wishing to continue into Level 2 of the Office Administration - Health Services program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.
    • Students registered in the Fanshawe College Business program who successfully complete Level 1 may qualify for direct entry into Level 2 of the Office Administration - Health Services Ontario College Diploma program. Students wishing to continue into Level 2 of the Office Administration - Health Services program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.  
    Learning Outcomes 
    1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
    2. manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
    3. coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
    4. operate and provide support to others related to the use of office equipment and technologies.
    5. evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
    6. produce financial and client billing records* for health services by compiling relevant information and using accounting software.
    7. produce health documents and reports using available technologies and applying industry standards.
    8. use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
    9. identify and use non-invasive clinical tasks to support effective and efficient health service operations.

    Program Pathways

    For information about Program Pathways visit www.fanshawec.ca/programpathways
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