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Within this course, students will learn how to create effective content and how to manage content across various social media platforms. Students will learn about content creation best practices, useful tools and how to create a content calendar. They will also learn how to optimize content to drive engagement and build brand loyalty. Learning Outcomes: Identify social media content creation...

Within this course, students will learn how to successfully create a social media marketing strategy that will help a business market their product or service across various social media platforms. Students will learn about creating engaging social media content that will build a community and dedicated following. They will also learn how to effectively promote a business and sell on social media...

Learners will discover just how many social media tools exist and how each tool can integrate and provide support to a social media strategy. Students will learn about tools like HootSuite, Canva, Sprout Social, Buffer and how they can deliver on KPIs within an organization. Learning Outcomes: Identify the components of social media tools available in the industry. Demonstrate an understanding of...

This online course provides an overview of quality management systems. Students will learn about ISO quality system standards that are widely used in business today. The course covers: Quality Management Systems (QMS) and Total Quality Management (TQM), the ISO 9001:2015 standard requirements and their interpretation, auditing best practices and how to prepare for and conduct an internal audit of...

Workplace diversity presents both opportunities and challenges for organizations. While progressive employers value and promote workplace diversity, employees need to cultural competence to ensure a respectful and productive workplace. The course will focus on ethnic, religious and racial diversity, but students will also explore other aspects of diversity, including gender, age, sexual...

This course will introduce students to a philosophical approach that includes a unique counselling and communication style essential in helping clients change addiction related behavior. Motivational Interviewing in a counselling method that works to resolve ambivalent feelings and uncertainty to find the internal motivation that clients need to change behavior. Students will learn techniques to...

If the student fails either the practical or the written portion of the test they are allowed one re-test.

Demonstrate a working knowledge of the Workplace Safety and Insurance Act in Ontario with a special focus on accident prevention. Review practical skills, techniques and strategies that are immediately applicable to the workplace. Examine and apply the fundamental issues of work-related disability management, employer and worker obligations, health and safety, and injury prevention as it relates...

This course introduces students to the skills used to recognize the need for, and understand the steps to, effective crisis intervention as they apply to callers, family members, friends and co-workers. Emergency services providers, in particular, are exposed to Critical Incident Stress (CIS) situations that may lead to the need for interventions to mitigate/prevent the development of Post...

This course will cover the creation of a comprehensive business plan. The course will capture the entrepreneurial spirit, and students will get first-hand exposure to the benefits and drawbacks of starting a new business and being your own boss. Through the steps in creating the business plan, students will have the opportunity to practice start-up skills through defining markets, targeting...