The Quality Assurance Advanced Management Certificate program offers theoretical as well as practical courses to allow the student to become a part of a QA management team. Lean Manufacturing, Six Sigma, project management, quality principles, customer satisfaction and supplier development are the core elements of this program.
Level 1 Credits MACH-5012 ISO Quality Standards 2 This course explains the various ISO Management Standards applied to business in North America, and familiarizes the students with their interpretation and implementation. COMM-1009 Communications for Quality Assurance 3 This course develops skills in the reading, writing, and editing of documents specific to the quality assurance field. The students are introduced to the context of preventive and corrective action, structured problem solving, and quality systems documentation. The teaching/learning methodology supports the development of team building, meeting management, and presentation skills. MGMT-1190 Quality Principles & Team Building 2 This course will focus on the principles of Total Quality Management by examining organizational structure, methods and tools employed to implement a quality environment. Students will gain an understanding of quality management topics such as the concept of quality costs, continuous improvement and overcoming barriers to continuous improvement. Students will learn about types of teams, stages of teams and the key building blocks of successful teams, including personality types, building a culture of respect, and conflict resolution theories and strategies. MGMT-1183 Continuous Improvement & Benchmarking 2 This course will provide an introduction to the principles of continuous improvement and benchmarking. Students will gain an understanding and familiarization of the Plan-Do-Check-Act continuous improvement cycle, the Kaizen philosophy for continuous improvement, as well as other business-improvement tools and methodologies such as Six Sigma, Lean Manufacturing and Lean-Six Sigma. MGMT-1184 Basic QA Tools & Problem Solving 2 This problem solving course provides a general understanding of a systematic and structured approach to problem solving. Emphasis is placed on using a systemic problem solving process for root cause analysis versus ' fire-fighting' the symptoms.The structured problem solving approach is a detailed procedure set out as a series of steps that is to be followed as an individual or team progress through the root cause analysis to solution implementation.Practical tools and techniques used in gathering, graphing, and interpreting data needed to identify and resolve problems will be covered. Working with and understanding the use of these tools will form the main part of the course. Class exercises will examine how to apply the problem-solving process, when to apply it, which quality tools to use within it, and how those tools work. During each class time will be spent understanding and practicing some common quality tools and techniques such as, process flow charts and cause and effect diagrams, pareto chart, Is-Is-not analysis, five-why technique and brainstorming. Using lecture notes, class activities and typical problem case studies students will learn a start to finish problem solving methodology. MATH-3026 Statistical Methods 3 Basic probability and statistics theory and the practical application of this to control charts used in SPC. Course also includes introductory studies in reliability engineering. MGMT-5019 Planning for Quality 3 Recommended Preparation: MATH-3026 This is an interactive course for individuals who are responsible for employing quality planning methodology as adopted by the Automotive Industry Action Group (AIAG). Instruction will be given for tools, methods and specific reporting formats as described by the AIAG for the Advanced Product Quality Planning and the Production Part Approval Processes MATS-1027 Material Sciences 2 This course will introduce the basic manufacturing, testing, and applications of materials found in a typical fabrication facility. Traditional materials such as ferrous and non-ferrous metals will be covered as well as non- metals such as plastics and composites. Students will be introduced to a wide range of manufacturing methods with an emphasis on the quality aspects. A hands-on lab component in the course exposes students to a variety of materials testing experiments. Writing of laboratory reports is an integral part of this course. MACH-1165 Metrology 2 This course will introduce students to the role and significance of metrology in TQM and Quality Assurance. Basic techniques on the use of precision instruments, their calibration, and applications are introduced. The basics of surface measurement and geometric measurements are introduced. MACH-1164 Product & Process Control 2 This course will provide a general understanding of the planning, development and applications in product and process control of physical products and services. The student is introduced to quality systems development, implementation, and verification. Processes/Tools are introduced, such as the Plan-Do-Check-Act cycle, Advance Product Quality Planning, Product /Process Failure Mode Effects Analysis, Process Controls, Process Flow Analysis, Production Part Approval Process.
The graduate has reliably demonstrated the ability to:
- Apply probability and statistical theory to practical problems.
- Create and edit documents related to the quality assurance industry.
- Apply human relations concepts.
- Describe various organization structures.
- Apply total quality management (TQM) concepts including part approval process (PAP).
- Explain the elements of ISO/QS standards and how to conduct a Quality Audit.
- Define the principles of continuous improvement and benchmarking.
- Apply problem-solving techniques to identify fundamental defects in an industrial/commercial enterprise employing root cause analysis.
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