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If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You'll understand your visitor traffic better, learn how to calculate return on...

In this course, the principles of effective leadership and management are examined with an emphasis on developing strategies for effectively managing groups of people. Situational leadership strategies will be analyzed with a view toward leading organizations through periods of change. Students work collaboratively to examine a variety of workplace issues thereby learning to provide effective...

Communicating Business Metrics aids learners in developing effective metrics-based communications to support executive, management & process-level decision making. Learners will identify a long-term corporate goal and then apply concepts acquired in the micro-credential to design relevant metrics that support strategic, tactical and operational processes and develop targeted communications to...

Visualizing Business Metrics aids learners in designing the most effective visual to tell their business data story. Learners will explore a variety of techniques to add depth and context to data visuals. Introductory level Excel and/or Tableau skills are required. Learning Outcomes: 1. Demonstrate an understanding of basic data visualization techniques 2. Apply appropriate visualization...

Understanding Business Metrics provides insight into the measurements that drive major functional areas in an organization. As they explore key drivers in Supply Chain, Human Resources, IT, Finance, Sales, Marketing, Logistics & Customer Service, participants will learn: why these measurements are important to organizational health, the interconnectedness of organizational metrics and how to...

Managers will learn how to onboard new hires virtually in a way that fosters engagement, two-way communication, knowledge of the corporate culture, and adherence to the organization's mission, vision and values. Learning Outcomes: 1. Learners will be able to describe and list various virtual onboarding, software, tools and techniques. 2. Learners will identify advantages and disadvantages of...

Managers will learn about the various online recruitment platforms, software, tools and techniques to attract job candidates (for all stages of recruitment and selection). Learning Outcomes: 1. Learners will be able to describe and list various online recruiting platforms, software, tools and techniques. 2. Learners will identify advantages and disadvantages of various online recruiting platforms...

This hands-on course is designed to expose students to basic welding techniques through the creation of an assigned project based on gas metal art welding (basic materials will be provided). Students will learn about welding safety, GMAW welding, tacking, and fabrication techniques. In addition, they will complete an artistic welding project selected in consultation with the instructor. CSA...

This course further explores the contemporary workplace emphasizing intercultural competence and organizational cultures in the context of diversity and inclusion. Students will examine organizational barriers, and power relations that result in inequities in the workplace. Students will investigate change management processes that can build high-functioning, inclusive workplaces that draw on the...

In this course, students will discuss various dispute resolution processes (e.g., negotiation, mediation [open versus closed], arbitration, collaborative, etc.) and learn to determine whether alternative dispute resolution (ADR) is necessary or appropriate. Learners will develop an understanding of when ADR can be ordered, the potential implications of choosing to sue ADR or not use ADR, and how...