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Students explore the economics of client value and the importance of building a quality service delivery team that ensures that service is provided in a stellar fashion and that employees buy-in to corporate culture and strategies that deliver the bottom line stakeholders are hoping to achieve.

Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the...

This course introduces the student to best practices associated with managing the small firm. Students are exposed to universal and timeless theories/methods that cut across all major aspects of dealing with people, data and systems. Content and process skills will be conveyed including: decision-making, presenting arguments, building teams, introducing change and providing leadership.

This course will improve your understanding of the terminology, basic knowledge, and process of effective project management.

The Marketing Research course provides a framework of fundamental research methods including traditional quantitative tools and qualitative applications. In this course students will understand the interrelationship among the parts of the research process to gain the appropriate degree of confidence in a particular research result. Current research practices and processes including trends in...

Designed to provide the student with tools and skills necessary to devise an effetive marketing plan for their small business. Students will undertake relevant research and assemble a defensible marketing plan.

Marketing 2 is the second course of a two course Introduction to Marketing designed to provide students with a sound grounding in the field of marketing. Emphasis is placed on the formulation of integrated marketing strategies that play a role in achieving organizational objectives. The course is divided into four segments; price strategy and management; distribution management; marketing...

Based on the course text, Uptime, Module 1 develops the framework for thinking about a strategic approach to maintenance management that is integrated with the business. Drawing on the elements presented in the 'maintenance Excellence Pyramid' of Uptime, participants in Module 1 will learn how strategy, people, basic care, materials management, performance management, work management, support...

This course addresses those aspects of Emergency nursing which contribute to its specialty status: triage, vascular access and fluid replacement, interfacility transfer and transport, abuse, neglect, assault, violence including violence in the Emergency Department, collection and preservation of evidence, pain and wound management.

Paralegal Graduate Certificate students will complete a part time field placement component in a work setting. In special circumstances and only with the approval of the field placement Coordinator, a different time frame might also be possible. A student's work experience and the scheduling of field placement will reflect the employer's needs. The students are evaluated by employers on completion...