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What makes people tick .... and how to keep them going! Human Relations will improve your understanding of people. You will discuss motivation, handling conflict, delegation, building morale and more. Studying these topics will give you practical insights into handling people more effectively and improve your overall performance.

The study of labour relations provides the backdrop for understanding the relationships between management, union, the government, the public and other stakeholders. Students will learn to develop strategies to contribute to organizational effectiveness through good employee and labour relations. The historical, environmental, constitutional and legislative framework will provide the foundation...

This online course focuses on a structured approach to problem-solving. Emphasis is placed on using a step-by-step problem-solving methodology for root cause analysis. Students will learn how to apply the problem-solving process, when to apply it, how to create quality tools and when to use each quality tool. Students will learn how to create a clear problem statement to begin solving problems...

This online course focuses on the principles of quality management as practiced in Total Quality Management (TQM) and outlined in the ISO 9001 standard. Students will learn about the definition of quality, the philosophies of leading "quality gurus" such as W. Edwards Deming, Joseph Juran, and Philip Crosby and the guiding principles that represent the foundation of Quality Management. Students...

Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By...

An examination of the Canadian business environment and the management decision making process as an integral component of organizational behaviour.

This course will assist the student in developing skills in recruitment, interviewing and orientation. Other topics will include learning the best methods for attracting potential employees, selecting people, establishing criteria for hiring, conducting the screening process, and evaluating application forms, letters and resumes. This course is HRPA approved and is required to write the...

Specific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager...

A common assumption is that high performing individuals will transition easily from being a team member to a supervisor/team leader, but effective leadership and management require a diverse skill set. The Supervisor & Leadership Basics micro-credential provides those who supervise or lead teams with strategies for increasing their personal effectiveness as well as their team's overall performance...

Successful front-line employees are often seen as prime candidates for supervisory and leadership roles, but moving from the front line to supervision / management requires additional knowledge and skills. Supervisor & Leadership Basics II provides high potential, recently promoted, or experienced supervisors additional foundational knowledge to further develop in their existing role or to prepare...