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Coaching is an integral part of the assessment process. The continued support of coaching with appropriate programming focused on personal development, performance improvement and succession planning, will assist professionals in their career development. Professionals will have access to a team of experienced coaches and external subject matter experts to leverage multiple perspectives for...

The role of the business analyst is mission critical to any project or change initiative. Business Analysis (BA) delivers practical, hands-on, experience-based training in the core knowledge and skills of business analysis. Developed by leading practitioners and educators, the program combines industry expertise and emerging best practices to provide comprehensive training for business analysts...

For small businesses and medium size businesses alike, the human resources function can be helpful for much more than simply processing payroll or handling recruitment once a year. Human resources plays an essential role in developing a company’s strategy, handling the employee-centered activities of an organization, and paying attention to legislation. Module 1: Full Cycle Recruitment 1 Day An...

Develop your sales team’s confidence, credibility and skills with tools, techniques, and knowledge from this sales-focused series. Create robust strategies for success, today and in the future with an agile team that effectively works with change and innovation. A strong, energetic sales system and culture is sure to lead your business to success. The Sales Cycle: Mastering Introductions to...

When you hear data, what do you think of? Do you think of Analytics? Reports? Decision-making? That’s the old way of thinking about data. Today, data helps you execute strategic change to meet the needs of your marketplace. Using your own people and supporting them with data, algorithms, automations, and unprecedented processing power you will not only expedite your business management and revenue...

Project management is a highly sought after discipline that involves the application of knowledge, skills and techniques to plan and execute projects effectively and efficiently. As the marketplace becomes increasingly complex and globally competitive, an organizations’ strategic and bottom line success depends on project managers’ capability in demonstrating a balance of skills in leadership and...

PRojects IN Controlled Environments (PRINCE 2®) is a practical, structured method for managing projects. With the launch of PRINCE 2® also came its recognition as the de facto standard for managing projects, not just in the IT/IS environment, but for projects of any size and complexity, run in any industry sector. PRINCE2® Foundation 3 Days The PRINCE2® Foundation confirms that the participant has...

Not only does marketing build brand awareness – it also increases sales, builds relationships and engages customers. Learn how to define your target market, choose the correct channel to engage your customer and build your brand. This series will challenge you to push for the competitive advantage you need to grow your business. By promoting the right product, at the right price, using the right...

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines. The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The following provides the professional development you need to exceed your customers’ expectation today and every...

Today’s business environment relies heavily on the written word. Whether you’re answering email, writing a detailed report, or responding to a customer query, your effectiveness will be judged by your ability to write in a clear and concise manner. Regardless of what level of hierarchy you are at in an organization, business writing is a valuable skill that can have a positive impact on your...